Counterpath Bria 3.4 for Mac User Guide - Enterprise Deploymen Manuale Utente

Bria 3 for Mac User GuideEnterprise Deployments

CounterPath Corporation6 2.4 Setting up a Contact ListTypically, you will want to create contacts in order to easily make phone calls, send IMs and tr

Bria 3 for Mac User Guide – Enterprise Deployments72.5 TroubleshootingBria includes tools for helping you troubleshoot problems. From the menu, choose

CounterPath Corporation8

93 Making Phone Calls3.1 The Onscreen Softphone Compact ViewTo display a compact view of the softphone, hide the dialpad and hide all the resources ta

CounterPath Corporation10The Bria MenuThe menu contains the following items that are specific to Bria:• Bria > Preferences. See page 60. • View. Ch

Bria 3 for Mac User Guide – Enterprise Deployments113.2 Placing a CallPlace the call as described in the table below. The outgoing call opens in its o

CounterPath Corporation12Dealing with an Auto AttendantIf you know that your call will be answered by an auto attendant and you know what menu items y

Bria 3 for Mac User Guide – Enterprise Deployments13Selecting the Account to UseThis information applies only if you have more than one SIP account se

CounterPath Corporation14Hiding your Identity (Anonymous Calling)You can hide your identity on a call, so that the other person will not see your name

Bria 3 for Mac User Guide – Enterprise Deployments153.3 Handling Incoming CallsBria must be running to answer incoming calls. (If Bria is not running,

CounterPath CorporationiiCounterPath CorporationSuite 300, One Bentall Centre505 Burrard Street, Box 95Vancouver, BC V7X 1M3Tel: 604.320.3344sales@cou

CounterPath Corporation163.4 Handling an Established CallEnding a CallClick the End call button on the Call panel (the call can be active or on hold).

Bria 3 for Mac User Guide – Enterprise Deployments173.5 Transfering a CallBasic (Unattended) Transfer – Transfer this CallType a name or number, or dr

CounterPath Corporation18Attended Transfer – Call then TransferYou can first speak to the target (the person you are transfering the call to), then cl

Bria 3 for Mac User Guide – Enterprise Deployments193.6 Handling Video CallsPlacing a Video CallAdding VideoIf you have a camera, you can click Start

CounterPath Corporation20Pausing and Resuming VideoClick Stop Video on the call panel or close the video window to pause sending your video.Click Star

Bria 3 for Mac User Guide – Enterprise Deployments213.7 Conference CallsStarting a Conference CallFrom the DashboardFrom an Existing Call • Enter the

CounterPath Corporation22Managing the ConferenceAdding More ParticipantsYou can add more participants to an existing conference in any of these ways:•

Bria 3 for Mac User Guide – Enterprise Deployments23Video Conference Calls Starting a Conference with VideoWhen you start a conference from establishe

CounterPath Corporation243.8 VoicemailIf your service includes voicemail and you have set up voicemail options (page 57), then when you have voicemail

253.10 Working in Deskphone ModeIf you have a SIP deskphone, you can use Bria in deskphone mode. In this mode:• You can initiate calls from Bria and t

iiiContentsIntroduction...

CounterPath Corporation26

274 Other Bria Features4.1 Instant MessagingSending an IM1. There are several ways to select the person to send an IM to.2. Type the message. Include

CounterPath Corporation284.2 Sending a Broadcast IMYou can send an IM to several people at one time. A broadcast IM is not a conference IM. • With a b

Bria 3 for Mac User Guide – Enterprise Deployments294.3 Group Chat (Conference IM)Group chat allows you to exchange instant messages with a group of p

CounterPath Corporation30Rejoining a Group ChatIf you leave a group chat, you will be able to rejoin it so long as the session is still active (at lea

Bria 3 for Mac User Guide – Enterprise Deployments314.4 Chat RoomsChat rooms are set up to allow the same group of people to have a group IM session,

CounterPath Corporation324.5 Viewing the Message ArchiveYou can view your recent IM activity for any contact or group chat session.Control-click a con

Bria 3 for Mac User Guide – Enterprise Deployments334.6 Sending and Receiving FilesSending FilesIf you have an XMPP account, you can send files to ano

CounterPath Corporation34

355 The Contacts TabThe Contacts tab displays your contacts. Each contact is shown with presence information and icons for single-click phoning and IM

CounterPath Corporationiv

CounterPath Corporation365.1 Populating the Contact ListAt any time, but particularly when you first deploy Bria, you may want to populate the contact

Bria 3 for Mac User Guide – Enterprise Deployments37Populating from the Mac Address BookYou can populate the Bria contact list by pulling in the conta

CounterPath Corporation38Populating by Importing ContactsYou can populate the Bria contact list by importing from an external file or files.Your syste

Bria 3 for Mac User Guide – Enterprise Deployments39Populating from another XMPP AccountIf you already have an XMPP account independent of Bria (for e

CounterPath Corporation405.2 Managing Contacts and GroupsAdding a ContactClick , or control-click a group and choose Add Contact to Group. The Contac

Bria 3 for Mac User Guide – Enterprise Deployments41Example – Contact in an Enterprise that Uses SIP for PresenceThis example shows how to add a co-wo

CounterPath Corporation42Example – Contact in an Enterprise that Uses XMPP for PresenceThis example shows how to add a co-worker when everyone has an

Bria 3 for Mac User Guide – Enterprise Deployments43Adding a Contact using an Existing AddressYou can add a contact by capturing existing information:

CounterPath Corporation445.3 Using ContactsSee page 27You can watch the contact’s online status, if the contact has a softphone address.See page 47 fo

Bria 3 for Mac User Guide – Enterprise Deployments455.4 Sharing Online StatusYou can publish your online status to contacts who have softphone address

11 IntroductionRead this manual if you who are working in an enterprise and your system administrator. It is assumed that your system administrator ha

CounterPath Corporation46Allowing Other Parties to See your Status (Publishing your Status)Continuing from above, when the other person allows the not

Bria 3 for Mac User Guide – Enterprise Deployments47Setting your Online StatusChanging your StatusClick the down arrow beside the online status indica

CounterPath Corporation48Adding Contacts to the Alert List (Buddy Pounce)You can add a contact to the Alert List in order to request to be notified wh

Bria 3 for Mac User Guide – Enterprise Deployments495.5 PrivacyYou can control how contacts and other people can contact you by phone or IM, and you c

CounterPath Corporation50

516 Using Other Resources6.1 The History TabFrom the menu bar, choose View > Show History.Managing the List of CallsYou can control-click on an ent

CounterPath Corporation526.2 The Favorites TabTo view the Favorites tab go to the menu bar and choose View > Show Favorites.You can create favorite

Bria 3 for Mac User Guide – Enterprise Deployments536.3 The Directory Tab The Directory tab is available only if your system administrator has set up

CounterPath Corporation54

557 Configuring BriaFrom the menu bar, choose Bria > Preferences. The Preferences window appears.• When configuring Bria the first time, click the

CounterPath Corporation2DVI4, DVI4 Wideband, G.711aLaw, G.711uLaw, G.722, G.729, GSM, iLBC, L16 PCM Wideband, Speex, Speex FEC, Speex Wideband, Speex

CounterPath Corporation56• You will create an XMPP account at startup if your enterprise uses XMPP for presence. Again, you will follow instructions f

Bria 3 for Mac User Guide – Enterprise Deployments57SIP Account Properties – VoicemailIn general, your system administrator will provide the values fo

CounterPath Corporation58XMPP AccountTypically, you create an XMPP account if:• Your enterprise uses XMPP for presence. • You already have an XMPP acc

Bria 3 for Mac User Guide – Enterprise Deployments59Change the storage method only if advised to do so by your system administrator. Enter the informa

CounterPath Corporation607.2 General PreferencesFrom the menu bar, choose Bria > Preferences. The Preferences window appears. All the tabs on this

Bria 3 for Mac User Guide – Enterprise Deployments61Preferences – PrivacyYou can control how contacts and other people can contact you by phone or IM,

CounterPath Corporation62Preferences – Alerts & SoundsThis panel lets you control the alert box and lets you assign sounds. Enable Alert DisplaysY

Bria 3 for Mac User Guide – Enterprise Deployments63Preferences – DevicesBria automatically detects devices at each startup, and selects the most appr

CounterPath Corporation64Field DescriptionHeadset ModeMicrophone,Speaker Change these fields only if you want to override the devices that Bria automa

Bria 3 for Mac User Guide – Enterprise Deployments65Preferences – NetworkSelect the type of network connection for your computer.The sliders move to s

32 Installation and Setup2.1 Getting ReadyMultimedia Device RequirementsBria requires both speakers and a microphone to make calls. Any of the followi

CounterPath Corporation66Preferences – Media QualityField DescriptionAudio QualityReduce echo Turning this feature on improves sound quality. This fea

Bria 3 for Mac User Guide – Enterprise Deployments67Preferences – Call AutomationThese settings let you configure how you want auto answer to handle i

CounterPath Corporation68Preferences – AdvancedField DescriptionAudioDTMF Set this field as directed by your system administrator.RTP Set this field a

69A TroubleshootingFrom the menu bar, choose Help > Troubleshooting. The Troubleshooting window appears.Testing Audio QualityWhile you are on a pho

CounterPath Corporation70Testing Video QualityWhile you are on a phone call, you can test the quality of the video. Note that to perform a valid test,

Bria 3 for Mac User Guide – Enterprise Deployments71Testing the Network ConnectionYou can verify that you are successfully connected to the network.

CounterPath Corporation72Testing Audio DevicesYou can verify that your microphone and speakers are working and can set the volume to a comfortable lev

Bria 3 for Mac User Guide – Enterprise Deployments73DiagnosticsOnly use this panel if instructed to do so by your system administrator.To start loggin

CounterPath Corporation74B Contact List HeadingsFollowing is a list of all the headings that are used in the Bria contact list. This list can be usefu

Bria 3 for Mac User Guide – Enterprise Deployments75C GlossaryBroadband Broad or wide bandwidth. In data transmission, the wider the band, the more da

CounterPath Corporation42.2 Starting BriaFirst-time StartupIf Bria is not already running, start it as you would any other program. The Bria Login dia

CounterPath Corporation76

Bria 3 for Mac User Guide – Enterprise Deployments52.3 Configuring BriaRead this section if your system administrator advises you that you must either