Counterpath Bria 3.0 for Mac User Guide – Enterprise Deploymen Manuale Utente

Bria 3.0 for Mac User GuideEnterprise Deployments

CounterPath Corporation6 2.4 Setting up a Contact ListTypically, you will want to create contacts in order to easily make phone calls, send IMs and tr

Bria 3.0 for Mac User Guide – Enterprise Deployments72.6 Checking for Bria UpdatesYour system administrator should tell you about the policy for check

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93Using Bria3.1 The Onscreen Softphone Resources. See page 31Call entry field See page 11.Close windowShow/hide dial padMinimize to dockShow/hide reso

CounterPath Corporation10The Bria MenuThe menu contains the following items that are specific to Bria:• Bria > Preferences.You will work with these

Using Bria 3.0 for Mac – Enterprise Deployments113.2 Placing a CallYou can contact someone using:• A traditional phone number, if supported by your Vo

CounterPath Corporation12Call entry fieldClick to place the callAuto complete suggestions

Using Bria 3.0 for Mac – Enterprise Deployments13Placing another CallTo place a new call (without hanging up on the current call), simply place the ca

CounterPath Corporation143.3 Handling Incoming CallsBria must be running to answer incoming calls. (If Bria is not running, incoming calls may be dire

Using Bria 3.0 for Mac – Enterprise Deployments15Auto AnswerYou can set Bria to automatically answer all incoming calls. To turn auto answer off and o

CounterPath Corporation2CounterPath CorporationSuite 300, One Bentall Centre505 Burrard Street, Box 95Vancouver, BC V7X 1M3Tel: 604.320.3344sales@coun

CounterPath Corporation163.4 Handling an Established CallWhile the call is in progress you can:• Control the audio: use the speakerphone, mute the cal

Using Bria 3.0 for Mac – Enterprise Deployments173.5 Transfering a CallBasic (Unattended) Transfer – Transfer this CallYou can transfer a call to any

CounterPath Corporation18Attended Transfer – Call then TransferYou can first speak to the target (the person you are transfering the call to), then cl

Using Bria 3.0 for Mac – Enterprise Deployments193.6 Handling Video CallsPlacing a Video CallYou can start a call with video. See the table.How From

CounterPath Corporation20Adding VideoIf you have a camera, you can click Start Video to add video to an established call. When you add video, the othe

Using Bria 3.0 for Mac – Enterprise Deployments213.7 Conference CallsStarting a Conference CallFrom the DashboardFrom an Existing Call • Enter the num

CounterPath Corporation22Managing the ConferenceAdding More ParticipantsYou can add more participants to an existing conference in any of these ways:•

Using Bria 3.0 for Mac – Enterprise Deployments23Video Conference Calls Starting a Conference with VideoWhen you start a conference, video works as fo

CounterPath Corporation243.8 VoicemailIf your service includes voicemail and you have set up voicemail options (page 39), then when you have voicemail

Using Bria 3.0 for Mac – Enterprise Deployments253.10 Instant MessagingSending an IM1. There are several ways to select the person to send an IM to.2.

1ContentsIntroduction...

CounterPath Corporation26Conference IM—Group ChatGroup chat allows you to exchange instant messages with a group of people in the same session. All pe

Using Bria 3.0 for Mac – Enterprise Deployments27Viewing the IM ArchiveYou can view your recent IM activity for any contact or group chat session.On t

CounterPath Corporation283.11 Sending and Receiving FilesSending FilesIf you have an XMPP account, you can send files to another contact who has a Jab

294 Using the Resources4.1 Contacts TabThe Contacts tab displays your contacts and lets you specify multiple contact methods for them, including:• Sof

CounterPath Corporation30Populating the Contact ListAt any time, but particularly when you first deploy Bria, you may want to populate the contact lis

Using Bria 3.0 for Mac – Enterprise Deployments31Presence SharingPresence is shared by the account specified in the Accounts Settings window. To see w

CounterPath Corporation32Using ContactsContact FlyoutDouble-click on a contact to show the Contact flyout. This flyout shows all the contact methods s

Using Bria 3.0 for Mac – Enterprise Deployments334.2 History TabManaging the ListYou can control-click on an entry in a list to:• Delete the call.• De

CounterPath Corporation344.3 Sharing Online StatusYou can publish your online status to contacts who have softphone address, and you can set up Bria t

Using Bria 3.0 for Mac – Enterprise Deployments35Setting the Presence AccountOnline status information (presence) is always handled through the XMPP a

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CounterPath Corporation36Setting your Online StatusChanging your StatusClick the down arrow beside the online status indicator on Bria, and select the

Using Bria 3.0 for Mac – Enterprise Deployments37Adding Contacts to the Alert List (Buddy Pounce)You can add a contact to the Alert List in order to r

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395 Configuring BriaChoose Bria > Preferences. The Preferences window appears.• When configuring Bria the first time, click the Accounts tab and se

CounterPath Corporation40• Always forward to this address: To always forward phone calls, click the box and enter the address to forward to. Phone cal

Using Bria 3.0 for Mac – Enterprise Deployments415.2 General PreferencesChoose Bria > Preferences. The Application window appears. All the tabs on

CounterPath Corporation42Preferences – Alerts & SoundsThis panel lets you control the alert box and lets you assign sounds. Enable Alert DisplaysY

Using Bria 3.0 for Mac – Enterprise Deployments43Preferences – DevicesBria automatically detects devices at each startup, and selects the most appropr

CounterPath Corporation44Field DescriptionHeadset ModeSpeaker Microphone Change these fields only if you want to override the devices that Bria automa

Using Bria 3.0 for Mac – Enterprise Deployments45Preferences – NetworkPreferences – Audio CodecsChange the settings on this tab only if advised to do

11 IntroductionRead this manual if you who are working in an enterprise and your system administrator. It is assumed that your system administrator ha

CounterPath Corporation46Preferences – Video CodecsChange the settings on this tab only if advised to do so by your system administrator.

Using Bria 3.0 for Mac – Enterprise Deployments47Preferences – Call AutomationThese settings let you configure how you want auto answer to handle inco

CounterPath Corporation48Preferences – AdvancedField DescriptionAudioReduce device echo Turning this feature on improves sound quality. This feature i

49A TroubleshootingChoose Help > Troubleshooting to display the Troubleshooting window. Testing Audio DevicesYou can verify that your microphone an

CounterPath Corporation50Testing Audio QualityWhile you are on a phone call, you can test the quality of the audio. Note that to perform a valid test,

Using Bria 3.0 for Mac – Enterprise Deployments51B GlossaryAEC Acoustic echo cancellation. Processing of the audio or video signal to reduce the echo

CounterPath Corporation52controlling the connection, and managing the network. The non-signaling portion of the call is the Media.SIMPLE protocol Sess

CounterPath Corporation2• Automatic selection of the best codec based on the other party’s capability, the available bandwidth, and network conditions

32 Installation and Setup2.1 Getting ReadyMultimedia Device RequirementsBria requires both speakers and a microphone to make calls. Any of the followi

CounterPath Corporation42.2 Starting BriaFirst-time StartupIf Bria is not already running, start it as you would any other program. The Bria Login dia

Bria 3.0 for Mac User Guide – Enterprise Deployments52.3 Configuring BriaRead this section if your system administrator advises you that you must eith