Counterpath Bria 2.4 User Guide Manuale Utente

www.counterpath.comBria 2.4 for WindowsUser Guide

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Bria 2.4 for Windows User Guide74. Complete the remaining tabs as specified by the service provider or to suit your setup. Settings that you may need

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93Using Bria3.1 Starting BriaIf Bria is not already running, start it as you would any other program: Use the Windows Start menu or double-click the d

CounterPath Corporation103.3 The Onscreen Softphone The Bria MenuFile• My Profile. See page 49.• Preferences. These settings control the way that you

Bria 2.4 for Windows User Guide11ActionsLists the actions that you can perform, depending on the current “state” of Bria. For example, if a contact is

CounterPath Corporation12Showing and Hiding Parts of the SoftphoneYou can still receive calls when Bria is hidden or minimized. If you exit when Bria

Bria 2.4 for Windows User Guide13The Deskbar provides a compact GUI for performing many Bria actions. It is assumed that you will work in this mode af

CounterPath Corporation143.4 Placing a CallYou can contact someone using:• A softphone address (for example, [email protected])• A traditional phon

Bria 2.4 for Windows User Guide15How From the... DescriptionKeying Dialpad or computer keyboard1. If another call is currently in progress, click on

CounterPath CorporationCounterPath CorporationSuite 300, One Bentall Centre505 Burrard Street, Box 95Vancouver, BC V7X 1M3Tel: 604.320.3344sales@count

CounterPath Corporation16Placing another CallTo place a new call (without hanging up on the current call), click the Start another Call button. In the

Bria 2.4 for Windows User Guide17If You Do not Select an Account – Auto AccountIf you have more than one account enabled and if you do not select the

CounterPath Corporation183.5 Handling an Incoming CallBria must be running to answer incoming calls. (If Bria is not running, incoming calls may be di

Bria 2.4 for Windows User Guide193.6 Handling an Established CallWhile the call is in progress you can:• Control the audio: use the speakerphone, mute

CounterPath Corporation203.7 Transfering a CallQuick TransferYou can set up a list of phone numbers that calls can be transferred to. Then during a ca

Bria 2.4 for Windows User Guide21Attended Transfer – Call then TransferYou can first speak to the target (the person you are transfering the call to),

CounterPath Corporation223.8 VideoAdding VideoEither you or the other party can add video at any time.To add video, open the Video panel and click Sta

Bria 2.4 for Windows User Guide233.9 VoicemailIf your service includes voicemail, then when you have voicemail messages, the word “new” appears beside

CounterPath Corporation243.11 Conference CallsStarting a Conference CallYou can create a conference call starting from one existing call:1. Click the

Bria 2.4 for Windows User Guide25Managing the ConferenceAdding More ParticipantsYou can add more participants to an existing conference in any of thes

iContentsIntroduction...

CounterPath Corporation26Suspending the ConferenceTo suspend the conference, click the Hold button. Audio ControlsAdjusting Volume. Use the speaker ad

Bria 2.4 for Windows User Guide27How Video Is SharedWhen you conference two calls together, video continues as it was before the conference call. For

CounterPath Corporation283.12 Instant MessagingInstant messages are made using softphone addresses. Therefore, you can send or receive an instant mess

Bria 2.4 for Windows User Guide29Receiving an IMWhen an IM is received, either the IM window or a Call Alert pops up. (To control which window appears

CounterPath Corporation30Conference IM—Group ChatGroup chat allows you to exchange instant messages with a group of people in the same session. All pe

Bria 2.4 for Windows User Guide31Viewing the IM ArchiveYou can view your recent IM activity for any contact or group chat session. Do one of the follo

CounterPath Corporation323.13 Sending and Receiving FilesSending FilesIf you have an XMPP account, you can send files to any contact who also has an X

Bria 2.4 for Windows User Guide33Receiving FilesIf you have an XMPP account, another person with an XMPP address may send you files. The following dia

CounterPath Corporation343.14 EmailYou can send an email to one or more contacts, or to all the contacts in a group.Select the contact, contacts or gr

354 Using the Address BookThe Address Book panel, which is divided into tabs, provides access to the following: • Contacts.• Call history. See page 41

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CounterPath Corporation36Setting up ContactsAdding a ContactClick , or right-click a group and choose Add Contact to Group. The Contact Profile dialo

Bria 2.4 for Windows User Guide37Contact Profile — Advanced DialogThis dialog lets you fine tune the presence sharing information for this contact and

CounterPath Corporation38• Create a new contact: Click Create. Change the display name, contact method, and group if desired. Click OK.• Update an exi

Bria 2.4 for Windows User Guide393. Save the file as *.csv.External Storage of the Contact ListEach time Bria is started, the contact list is retrieve

CounterPath Corporation40Using ContactsContact FlyoutLeft-click on a contact to show the Contact flyout. This flyout shows all the contact methods set

Bria 2.4 for Windows User Guide414.2 History TabManaging the Lists of CallsYou can right-click on an entry in a list to:• Delete the call.• Delete all

CounterPath Corporation424.3 AvailabilityAvailability refers to the ability to see whether a person is available or not: online, on phone, busy, and s

Bria 2.4 for Windows User Guide43Sharing AvailabilityWatching Others’ Availability When you create a contact by entering details in the Contact Profil

CounterPath Corporation44• If you set up a privacy rule before this person has a chance to contact you, then you will never see this request. Bria wil

Bria 2.4 for Windows User Guide45Setting your AvailabilityChanging your AvailabilityClick the down arrow beside the availability indicator on Bria, an

11 IntroductionBria is a softphone from CounterPath that enables you to make VoIP phone calls, to send and receive instant messages, to share presence

CounterPath Corporation46Do not disturb You have set your availability to this status. Bria will never automatically switch you out of this status; yo

Bria 2.4 for Windows User Guide474.4 PrivacyYou can control how contacts and other people can contact you by phone or IM, and you can control whether

CounterPath Corporation48On an Incoming IMTo block who sends an IM, choose Options > Block this Person on the Instant Message window. Then close th

495 Configuring BriaYou can configure Bria in several ways:• Set up your personal profile. See below.• Configure global behavior. See “Configuring Pre

CounterPath Corporation505.2 Configuring PreferencesChoose File > Preferences. The Preferences window appears. The Preferences panels let you contr

Bria 2.4 for Windows User Guide51Preferences – Alerts & SoundsThis panel lets you control the Call Alerts box and lets you assign sounds. Showing

CounterPath Corporation52Preferences – PrivacyYou can control how contacts and other people can contact you by phone or IM, and you can control whethe

Bria 2.4 for Windows User Guide53Preferences – Quick TransferThis panel lets you set up a list of phone numbers that calls can be transferred to. Then

CounterPath Corporation54Preferences – DevicesBria automatically detects devices at each startup, and selects the most appropriate device for each pur

Bria 2.4 for Windows User Guide55Field DescriptionHeadset ModeSpeaker Microphone Change these fields only if you want to override the devices that Bri

CounterPath Corporation2• RFC 3920• RFC 3921Supported extensions:•XEP-0004•XEP-0016•XEP-0022•XEP-0077•XEP-0085•XEP-0092•XEP-0115• STUN and ICE NAT tra

CounterPath Corporation56Preferences – NetworkField DescriptionNetwork Connection Speed Select the type of network connection for your computer.The sl

Bria 2.4 for Windows User Guide57Preferences – Audio CodecsThis panel shows all the codecs that are included in the retail version of Bria. You can en

CounterPath Corporation58Supported CodecsBria supports a wide range of codecs. See the table.Codec Narrowband Wideband Royalty-bearingIncluded in Reta

Bria 2.4 for Windows User Guide59Preferences – Video CodecsVideo codecs describe the format by which video streams are compressed for transmission ove

CounterPath Corporation60Preferences – Quality of ServiceThe Quality of Service panel lets you request a specific transport service for audio, video a

Bria 2.4 for Windows User Guide61There are two types of services. The service to use depends on what your internet service provider supports:• GQoS, w

CounterPath Corporation62Preferences – Contact StorageThese settings let you set up a remote storage system for your contact list via WebDAV or XCAP.

Bria 2.4 for Windows User Guide63Preferences – DiagnosticsThis panel lets you enable logging to files. Logging uses computer resources, so you should

CounterPath Corporation64Preferences – AdvancedField DescriptionReduce echoes Turning this feature on improves sound quality. This feature is typicall

Bria 2.4 for Windows User Guide655.3 Configuring AccountsChoose File > Account Settings.The Account Settings window appears. Accounts Settings Wind

32 Installation and Setup2.1 Getting ReadyAccount InformationAfter choosing a VoIP service provider, you will need the following information:•User nam

CounterPath Corporation66Setting the Default AccountWhen multiple SIP accounts are enabled, the first account listed is always the default. Use the Mo

Bria 2.4 for Windows User Guide67XMPP AccountTable 4: XMPP Account Properties – AccountField DescriptionAccount name If desired, change the account na

CounterPath Corporation68Resource Optional resource, as specified in RFC 3920. For example "/home". If this setting is blank and the Jabber

Bria 2.4 for Windows User Guide69SIP Account Properties – AccountTable 5: SIP Account Properties – AccountField DescriptionAccount name If desired, ch

CounterPath Corporation70Send outbound via Choose the setting specified by your VoIP service provider: • Domain: If your VoIP service provider require

Bria 2.4 for Windows User Guide71SIP Account Properties – VoicemailComplete these settings only if your service provider offers voicemail.These settin

CounterPath Corporation72Number for sending calls to voicemail Complete only if your VoIP service includes voicemail.This is the number that incoming

Bria 2.4 for Windows User Guide73SIP Account Properties – TopologyTable 7: SIP Account Properties – TopologyField DescriptionFirewall TraversalIP Addr

CounterPath Corporation74XTunnelsUse XTunnels The appropriate setting depends on whether your VoIP service provider has an XTunnels server. • Automati

Bria 2.4 for Windows User Guide75SIP Account Properties – PresencePresence allows other softphone users to see your online availability, and also allo

CounterPath Corporation4Multimedia Device RequirementsBria requires both speakers and a microphone to make calls. Any of the following configurations

CounterPath Corporation76SIP Account Properties – StorageThese settings let you set up a remote storage system for the buddy list for this SIP account

Bria 2.4 for Windows User Guide77SIP Account Properties – SecurityTable 10: SIP Account Properties – SecurityField DescriptionSignaling Transport Cont

CounterPath Corporation78SIP Account Properties – AdvancedsTable 11: SIP Account Properties – AdvancedField DescriptionRegister SettingsReregister eve

Bria 2.4 for Windows User Guide79Maximum time This is the maximum wait time between attempts to reregister. Once this maximum is reached, Bria will wa

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81A Application Hot KeysFunction Keyboard ShortcutAnswer EnterExit Ctrl+QHang up EscHold PeriodMute Spacebar

CounterPath Corporation82B Dial PlanWhen a call attempt is made, the call input (what you type, select or drag onto the call display) is processed to

Bria 2.4 for Windows User Guide83B.1 Dial Plan SyntaxIn Bria, the dial plan establishes the expected patterns of characters for a telephone number or

CounterPath Corporation84TimersThere are two timers:• T timer is 4 seconds.• The long timer is 20 seconds.These timers are used in input comparison, a

Bria 2.4 for Windows User Guide85B.2 How the Input Is ProcessedComparing Input to the Dial Plan PatternsThe input is compared to each dial plan in tur

Bria 2.4 for Windows User Guide52.3 Configuring BriaIf Bria is not already running, start it as you would any other program: Use the Windows Start men

CounterPath Corporation86B.3 ExamplesExample 1\a\a.T|xxxxxxx.T;match=2;pre="9"This simple example shows how to differentiate between a PSTN

Bria 2.4 for Windows User Guide87• Handling of the account prefix (#1), if you are upgrading from Bria 1.1 and are accustomed to entering the account

CounterPath Corporation88C Contact List HeadingsFollowing is a list of all the headings that are used in the Bria contact list. This list can be usefu

Bria 2.4 for Windows User Guide89D Location of FilesSystem files get copied to the installation directory specified when installing Bria. The default

CounterPath Corporation90E Other Ways to Run Bria E.1 From a HyperlinkYou can attach a hyperlink to a phone number or softphone address that, when cli

Bria 2.4 for Windows User Guide91F GlossaryAEC Acoustic echo cancellation. Processing of the audio or video signal to reduce the echo effect that can

CounterPath Corporation92RFC Request for Comment. A document that describes an aspect of an internet technology. An RFC may be a proposed, draft or fu