Counterpath Bria 3.1 for Mac User Guide - Enterprise Deploymen Manuale Utente

Bria 3 for Mac User GuideEnterprise Deployments

CounterPath Corporation62.4 Setting up a Contact ListTypically, you will want to create contacts in order to easily make phone calls, send IMs and tra

Bria 3 for Mac User Guide – Enterprise Deployments72.5 Setting up for PresencePresence allows your contacts to see your online status and also allows

CounterPath Corporation82.6 TroubleshootingBria includes three tools for helping you troubleshoot problems:• You can verify that your microphone and s

93Using Bria3.1 The Onscreen Softphone Resources. See page 31Call entry field See page 11.Close windowShow/hide dial padMinimize to dockShow/hide reso

CounterPath Corporation10The Bria MenuThe menu contains the following items that are specific to Bria:• Bria > Preferences. See page 49. • View. Ch

Bria 3 for Mac User Guide – Enterprise Deployments113.2 Placing a CallYou can contact someone using a traditional phone number (if supported by your V

CounterPath Corporation12Call entry fieldClick to place the callAuto complete suggestions

Bria 3 for Mac User Guide – Enterprise Deployments13Selecting the Account to UseThis information applies only if you have more than one SIP account se

CounterPath Corporation14Hiding your Identity (Anonymous Calling)You can hide your identity on a call, so that the other person will not see your name

Bria 3 for Mac User Guide – Enterprise Deployments153.3 Handling Incoming CallsBria must be running to answer incoming calls. (If Bria is not running,

CounterPath Corporation2CounterPath CorporationSuite 300, One Bentall Centre505 Burrard Street, Box 95Vancouver, BC V7X 1M3Tel: 604.320.3344sales@coun

CounterPath Corporation16Auto AnswerYou can set Bria to automatically answer all incoming calls. Auto answer is initially configured to auto-answer af

Bria 3 for Mac User Guide – Enterprise Deployments173.4 Handling an Established CallWhile the call is in progress you can:• Control the audio: use the

CounterPath Corporation183.5 Transfering a CallBasic (Unattended) Transfer – Transfer this CallYou can transfer a call to any number without first spe

Bria 3 for Mac User Guide – Enterprise Deployments19Attended Transfer – Call then TransferYou can first speak to the target (the person you are transf

CounterPath Corporation203.6 Handling Video CallsPlacing a Video CallYou can start a call with video. See the table.How From the... DescriptionKeying

Bria 3 for Mac User Guide – Enterprise Deployments21Adding VideoIf you have a camera, you can click Start Video to add video to an established call. W

CounterPath Corporation223.7 Conference CallsStarting a Conference CallFrom the DashboardFrom an Existing Call • Enter the number or address by typing

Bria 3 for Mac User Guide – Enterprise Deployments23Managing the ConferenceAdding More ParticipantsYou can add more participants to an existing confer

CounterPath Corporation24Video Conference Calls Starting a Conference with VideoWhen you start a conference from established calls, video is included

Bria 3 for Mac User Guide – Enterprise Deployments253.8 VoicemailIf your service includes voicemail and you have set up voicemail options (page 49), t

iiiContentsIntroduction...

CounterPath Corporation263.10 Working in Deskphone ModeIf you have a SIP deskphone, you can use Bria in deskphone mode. In this mode:• You can initiat

Bria 3 for Mac User Guide – Enterprise Deployments273.11 Instant MessagingSending an IM1. There are several ways to select the person to send an IM to

CounterPath Corporation28Sending a Broadcast IMYou can send an IM to several people at one time. A broadcast IM is not a conference IM. • With a broad

Bria 3 for Mac User Guide – Enterprise Deployments29Conference IM—Group ChatGroup chat allows you to exchange instant messages with a group of people

CounterPath Corporation30Viewing the IM ArchiveYou can view your recent IM activity for any contact or group chat session.Control-click a contact and

Bria 3 for Mac User Guide – Enterprise Deployments313.12 Sending and Receiving FilesSending FilesIf you have an XMPP account, you can send files to an

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334 The Contacts TabThe Contacts tab displays your contacts and lets you specify multiple contact methods for them, including:• Softphone address • Ho

CounterPath Corporation344.1 Populating the Contact ListAt any time, but particularly when you first deploy Bria, you may want to populate the contact

Bria 3 for Mac User Guide – Enterprise Deployments35Importing ContactsYou can populate the Bria contact list by importing from an external file or fil

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CounterPath Corporation364.2 Managing Contacts and GroupsAdding a ContactClick , or control-click a group and choose Add Contact to Group. The Contac

Bria 3 for Mac User Guide – Enterprise Deployments37Presence SharingPresence is shared by the account specified in the Accounts Settings window. To se

CounterPath Corporation38• To delete one or more contacts, select them, control-click, and choose Delete or Delete Selected Items. The contacts are re

Bria 3 for Mac User Guide – Enterprise Deployments394.4 Sharing Online StatusYou can publish your online status to contacts who have softphone address

CounterPath Corporation40Setting the Presence AccountOnline status information (presence) is always handled through the XMPP account (if you have one)

Bria 3 for Mac User Guide – Enterprise Deployments41Setting your Online StatusChanging your StatusClick the down arrow beside the online status indica

CounterPath Corporation42Adding Contacts to the Alert List (Buddy Pounce)You can add a contact to the Alert List in order to request to be notified wh

Bria 3 for Mac User Guide – Enterprise Deployments434.5 PrivacyYou can control how contacts and other people can contact you by phone or IM, and you c

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Bria 3 for Mac User Guide – Enterprise Deployments455 Using Other Resources5.1 The History TabFrom the menu bar, choose View > Show History.Managin

11 IntroductionRead this manual if you who are working in an enterprise and your system administrator. It is assumed that your system administrator ha

CounterPath Corporation465.2 The Favorites TabYou can create favorites from your contact list. They will be displayed in both the contact list and in

Bria 3 for Mac User Guide – Enterprise Deployments475.3 The Directory Tab The Directory tab appears only if your system administrator has set up Bria

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496 Configuring BriaFrom the menu bar, choose Bria > Preferences. The Preferences window appears.• When configuring Bria the first time, click the

CounterPath Corporation50Accounts List with Multiple SIP AccountsIf you have more than one SIP account, the window appears as shown below.If you have

Bria 3 for Mac User Guide – Enterprise Deployments51In general, your system administrator will provide the values for fields in this tab. The only fie

CounterPath Corporation526.2 General PreferencesFrom the menu bar, choose Bria > Preferences. The Preferences window appears. All the tabs on this

Bria 3 for Mac User Guide – Enterprise Deployments53Preferences – PrivacyYou can control how contacts and other people can contact you by phone or IM,

CounterPath Corporation54Preferences – Alerts & SoundsThis panel lets you control the alert box and lets you assign sounds. Enable Alert DisplaysY

Bria 3 for Mac User Guide – Enterprise Deployments55Preferences – DevicesBria automatically detects devices at each startup, and selects the most appr

CounterPath Corporation2• Support for the following video codecs:H.263, H.263+ 1998, H.264.• Integration with a SIP deskphone, so you can use either t

CounterPath Corporation56Field DescriptionHeadset ModeMicrophone Speaker Change these fields only if you want to override the devices that Bria automa

Bria 3 for Mac User Guide – Enterprise Deployments57Preferences – NetworkSelect the type of network connection for your computer.The sliders move to s

CounterPath Corporation58Preferences – Media QualityField DescriptionAudio QualityReduce echo Turning this feature on improves sound quality. This fea

Bria 3 for Mac User Guide – Enterprise Deployments59Preferences – Call AutomationThese settings let you configure how you want auto answer to handle i

CounterPath Corporation60Preferences – AdvancedField DescriptionAudioDTMF Set this field as directed by your system administrator.RTP Set this field a

61A TroubleshootingFrom the menu bar, choose Help > Troubleshooting. The Troubleshooting window appears.Testing Audio QualityWhile you are on a pho

CounterPath Corporation62Testing Video QualityWhile you are on a phone call, you can test the quality of the video. Note that to perform a valid test,

Bria 3 for Mac User Guide – Enterprise Deployments63Testing Audio DevicesYou can verify that your microphone and speakers are working and can set the

CounterPath Corporation64DiagnosticsOnly use this panel if instructed to do so by your system administrator.To start logging Bria activity and send a

Bria 3 for Mac User Guide – Enterprise Deployments65B Contact List HeadingsFollowing is a list of all the headings that are used in the Bria contact l

32 Installation and Setup2.1 Getting ReadyMultimedia Device RequirementsBria requires both speakers and a microphone to make calls. Any of the followi

CounterPath Corporation66C GlossaryAEC Acoustic echo cancellation. Processing of the audio or video signal to reduce the echo effect that can arise wi

Bria 3 for Mac User Guide – Enterprise Deployments67RFC Request for Comment. A document that describes an aspect of an internet technology. An RFC may

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CounterPath Corporation42.2 Starting BriaFirst-time StartupIf Bria is not already running, start it as you would any other program. The Bria Login dia

Bria 3 for Mac User Guide – Enterprise Deployments52.3 Configuring BriaRead this section if your system administrator advises you that you must either