Counterpath Bria 3.1 for Mac User Guide - Retail Deployments Manuale Utente

Bria 3 for Mac User GuideRetail Deployments

CounterPath Corporation6Setting up a Contact ListTypically, you will want to create contacts in order to easily make phone calls, send IMs and transfe

Bria 3 for Mac User Guide – Retail Deployments7Verifying your SetupView the contact list: some or all your contacts should have a presence icon beside

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93Using Bria3.1 The Onscreen Softphone Resources. See page 31Call entry field See page 11.Close windowShow/hide dial padMinimize to dockShow/hide reso

CounterPath Corporation10The Bria MenuThe menu contains the following items that are specific to Bria:• Bria > Preferences. See page 47. • View. Ch

Bria 3 for Mac User Guide – Retail Deployments113.2 Placing a CallYou can contact someone using a traditional phone number (if supported by your VoIP

CounterPath Corporation12Call entry fieldClick to place the callAuto complete suggestions

Bria 3 for Mac User Guide – Retail Deployments13Selecting the Account to UseThis information applies only if you have more than one SIP account set up

CounterPath Corporation14Hiding your Identity (Anonymous Calling)You can hide your identity on a call, so that the other person will not see your name

Bria 3 for Mac User Guide – Retail Deployments153.3 Handling Incoming CallsBria must be running to answer incoming calls. (If Bria is not running, inc

CounterPath Corporation2CounterPath CorporationSuite 300, One Bentall Centre505 Burrard Street, Box 95Vancouver, BC V7X 1M3Tel: 604.320.3344sales@coun

CounterPath Corporation16Auto AnswerYou can set Bria to automatically answer all incoming calls. Auto answer is initially configured to auto-answer af

Bria 3 for Mac User Guide – Retail Deployments173.4 Handling an Established CallWhile the call is in progress you can:• Control the audio: use the spe

CounterPath Corporation183.5 Transfering a CallBasic (Unattended) Transfer – Transfer this CallYou can transfer a call to any number without first spe

Bria 3 for Mac User Guide – Retail Deployments19Attended Transfer – Call then TransferYou can first speak to the target (the person you are transferin

CounterPath Corporation203.6 Handling Video CallsPlacing a Video CallYou can start a call with video. See the table.How From the... DescriptionKeying

Bria 3 for Mac User Guide – Retail Deployments21Adding VideoIf you have a camera, you can click Start Video to add video to an established call. When

CounterPath Corporation223.7 Conference CallsStarting a Conference CallFrom the DashboardFrom an Existing Call • Enter the number or address by typing

Bria 3 for Mac User Guide – Retail Deployments23Managing the ConferenceAdding More ParticipantsYou can add more participants to an existing conference

CounterPath Corporation24Video Conference Calls Starting a Conference with VideoWhen you start a conference from established calls, video is included

Bria 3 for Mac User Guide – Retail Deployments253.8 VoicemailIf your service includes voicemail and you have set up voicemail options (page 54), then

iiiContentsIntroduction...

CounterPath Corporation263.10 Working in Deskphone ModeIf you have a SIP deskphone, you can use Bria in deskphone mode. In this mode:• You can initiat

Bria 3 for Mac User Guide – Retail Deployments273.11 Instant MessagingSending an IM1. There are several ways to select the person to send an IM to.2.

CounterPath Corporation28Sending a Broadcast IMYou can send an IM to several people at one time. A broadcast IM is not a conference IM. • With a broad

Bria 3 for Mac User Guide – Retail Deployments29Conference IM—Group ChatGroup chat allows you to exchange instant messages with a group of people in t

CounterPath Corporation30Viewing the IM ArchiveYou can view your recent IM activity for any contact or group chat session.Control-click a contact and

Bria 3 for Mac User Guide – Retail Deployments313.12 Sending and Receiving FilesSending FilesIf you have an XMPP account, you can send files to anothe

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334 The Contacts TabThe Contacts tab displays your contacts and lets you specify multiple contact methods for them, including:• Softphone address • Ho

CounterPath Corporation344.1 Populating the Contact ListAt any time, but particularly when you first deploy Bria, you may want to populate the contact

Bria 3 for Mac User Guide – Retail Deployments352. Select the file type and file location, and specify whether you want to replace or append to the ex

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CounterPath Corporation364.2 Managing Contacts and GroupsAdding a ContactClick , or control-click a group and choose Add Contact to Group. The Contac

Bria 3 for Mac User Guide – Retail Deployments37Presence SharingPresence is shared by the account specified in the Accounts Settings window. To see wh

CounterPath Corporation384.3 Using ContactsPhone the person Control-click and choose Call, then click the desired number.Send an IM Control-click and

Bria 3 for Mac User Guide – Retail Deployments394.4 Sharing Online StatusYou can publish your online status to contacts who have softphone address, an

CounterPath Corporation40Troubleshooting: When You Cannot See the Online StatusIf you have an XMPP account, online status information is always handle

Bria 3 for Mac User Guide – Retail Deployments41Setting your Online StatusChanging your StatusClick the down arrow beside the online status indicator

CounterPath Corporation42Adding Contacts to the Alert List (Buddy Pounce)You can add a contact to the Alert List in order to request to be notified wh

Bria 3 for Mac User Guide – Retail Deployments434.5 PrivacyYou can control how contacts and other people can contact you by phone or IM, and you can c

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Bria 3 for Mac User Guide – Retail Deployments455 Using Other Resources5.1 The History TabFrom the menu bar, choose View > Show History.Managing th

11 IntroductionRead this manual if you are deploying Bria without the help of a system administrator. If you are working in an enterprise that has a s

CounterPath Corporation465.2 The Favorites TabYou can create favorites from your contact list. They will be displayed in both the contact list and in

476 Configuring BriaFrom the menu bar, choose Bria > Preferences. The Preferences window appears.• When configuring Bria the first time, click the

CounterPath Corporation48Accounts List with Multiple AccountsYou can:• Add or remove an account. (You can only add one XMPP account; you can add multi

Bria 3 for Mac User Guide – Retail Deployments493. Set the Preferred account for calls. Only currently enabled accounts are displayed in the dropdown

CounterPath Corporation50XMPP Account Table 1: XMPP Account Properties – AccountField DescriptionAccount name If desired, change the account name to s

Bria 3 for Mac User Guide – Retail Deployments51Outbound proxy The value in User ID and in this setting may be used by Bria to compose a valid jid:• I

CounterPath Corporation52SIP Accounts – GeneralTable 2: Accounts – GeneralField DescriptionAccount name If desired, change the account name to somethi

Bria 3 for Mac User Guide – Retail Deployments53Send outbound via Choose the setting specified by your VoIP service provider: • Domain: If your VoIP s

CounterPath Corporation54SIP Accounts – VoicemailThese settings let you set up to interact with your VoIP service provider’s voicemail service. They a

Bria 3 for Mac User Guide – Retail Deployments55Number to dial for checking voicemail Optional, but complete this field only if your VoIP service incl

CounterPath Corporation2• Support for the following video codecs:H.263, H.263+ 1998, H.264.• Integration with a SIP deskphone, so you can use either t

CounterPath Corporation56SIP Accounts – TopologyTable 4: Accounts – TopologyField DescriptionFirewall traversal modeLeave the default. Or if you have

Bria 3 for Mac User Guide – Retail Deployments57SIP Accounts – PresencePresence allows other softphone users to see your online status, and also allow

CounterPath Corporation58SIP Accounts – Storage These settings let you set up a remote storage system for the buddy list for this SIP account. (Note t

Bria 3 for Mac User Guide – Retail Deployments59SIP Accounts – TransportYou can set up Bria for the type of security (encryption) you want for incomin

CounterPath Corporation60Setting up for Security within BriaThe options for media encryption are described in the following table.Table 8: Security Op

Bria 3 for Mac User Guide – Retail Deployments61SIP Accounts – AdvancedTable 9: SIP Accounts – AdvancedField DescriptionRegister SettingsReregister ev

CounterPath Corporation62TimersEnable session timersDefault session timeA session timer is a mechanism to detect whether a call session is still activ

Bria 3 for Mac User Guide – Retail Deployments636.2 General PreferencesFrom the menu bar, choose Bria > Preferences. The Preferences window appears

CounterPath Corporation64Preferences – PrivacyYou can control how contacts and other people can contact you by phone or IM, and you can control whethe

Bria 3 for Mac User Guide – Retail Deployments65Preferences – Alerts & SoundsThis panel lets you control the alert box and lets you assign sounds.

32 Installation and Setup2.1 Getting ReadyAccount InformationAfter choosing a VoIP service provider, you will need the following information:• User na

CounterPath Corporation66Preferences – DevicesBria automatically detects devices at each startup, and selects the most appropriate device for each pur

Bria 3 for Mac User Guide – Retail Deployments67Field DescriptionHeadset ModeMicrophone Speaker Change these fields only if you want to override the d

CounterPath Corporation68Preferences – NetworkSelect the type of network connection for your computer.The sliders move to show the bitrate that will b

Bria 3 for Mac User Guide – Retail Deployments69Preferences – CodecsAudio CodecsThis panel shows all the codecs that are included in the retail versio

CounterPath Corporation70Supported CodecsCodec Narrowband Wideband Royalty-bearingIncluded in Retail BriaAMR Wideband (G.722.2) 33Broadvoice-32 3Broad

Bria 3 for Mac User Guide – Retail Deployments71Video Codecs Video codecs describe the format by which video streams are compressed for transmission o

CounterPath Corporation72Preferences – Media QualityField DescriptionAudio QualityReduce echo Turning this feature on improves sound quality. This fea

Bria 3 for Mac User Guide – Retail Deployments73Preferences – Call AutomationThese settings let you configure how you want auto answer to handle incom

CounterPath Corporation74Preferences – Contact StorageThese settings let you set up a remote storage system for your contact list. The contact list ho

Bria 3 for Mac User Guide – Retail Deployments75Table 10: SIP Accounts – StorageField DescriptionStorage method The storage method to be used for the

CounterPath Corporation42.2 Configuring BriaFirst-time StartupIf Bria is not already running, start it as you would any other program. The Bria Login

CounterPath Corporation76Preferences – AdvancedField DescriptionAudioDTMF You may need to change the DTMF configuration if you cannot interact with in

77A TroubleshootingFrom the menu bar, choose Help > Troubleshooting. The Troubleshooting window appears.Testing Audio QualityWhile you are on a pho

CounterPath Corporation78Testing Video QualityWhile you are on a phone call, you can test the quality of the video. Note that to perform a valid test,

Bria 3 for Mac User Guide – Retail Deployments79Testing Audio DevicesYou can verify that your microphone and speakers are working and can set the volu

CounterPath Corporation80DiagnosticsOnly use this panel if instructed to do so by your support representative at your VoIP service provider.To start l

Bria 3 for Mac User Guide – Retail Deployments81B Dial PlanWhen a call attempt is made, the call input (what you type, select or drag onto the call en

CounterPath Corporation82B.1 Dial Plan SyntaxIn Bria, the dial plan establishes the expected patterns of characters for a telephone number or softphon

Bria 3 for Mac User Guide – Retail Deployments83PatternValid ContentThe content for a pattern follows the digit map rules of RFC 2705, supplemented by

CounterPath Corporation84Transformation KeywordsOrder of TransformationsThese transformations are always performed in the following order (the order i

Bria 3 for Mac User Guide – Retail Deployments85Pending match • The pattern has no . (dot) but does have the T timer. There is a perfect match.• The p

Bria 3 for Mac User Guide – Retail Deployments5• General tab, Domain Proxy area.• Topology tab, if your computer is on a network and/or behind a firew

CounterPath Corporation86B.3 ExamplesExample 1\a\a.T|xxxxxxx.T;match=2;pre="9"This simple example shows how to differentiate between a PSTN

Bria 3 for Mac User Guide – Retail Deployments87• Handling of the account prefix (#1), if you are upgrading from Bria 1.1 and are accustomed to enteri

CounterPath Corporation88C Contact List HeadingsFollowing is a list of all the headings that are used in the Bria contact list. This list can be usefu

Bria 3 for Mac User Guide – Retail Deployments89D GlossaryAEC Acoustic echo cancellation. Processing of the audio or video signal to reduce the echo e

CounterPath Corporation90RFC Request for Comment. A document that describes an aspect of an internet technology. An RFC may be a proposed, draft or fu