Counterpath Bria 3.1 for Mac User Guide - Retail Deployments Manuale Utente Scaricare il pdf (Pagina 84)

CounterPath Corporation

Diagnostics

Only use this panel if instructed to do so by your support representative at your VoIP service provider.

To start logging Bria activity and send a logging report to customer support:

1. Click Start Logging. The first Diagnostics Logging window appears.

2. Select the problem you are experiencing and click Start Logging.

3. On the second Diagnostics Logging screen, click Finish. Logging will start.

4. Perform the actions you want to capture; for example, attempt to make a phone call.

5. When done, display the first Diagnostics Logging window again and click Send Report. A window opens;

select the report and click Open. When the report is successfully sent, a confirmation message appears on

the first Diagnostics window.

6. Click Stop Logging. Close the Troubleshooting window.

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Counterpath Bria 3.1 for Mac User Guide - Retail Deployments Manuale Utente Pagina 84