Counterpath Bria 3.3 for Mac User Guide - Retail Deployments Manuale Utente

Bria 3 for Mac User GuideRetail Deployments

CounterPath Corporation6 Setting up for VoicemailYour VoIP service provider may offer voicemail. If it does, then you can set up some voicemail featur

Bria 3 for Mac User Guide – Retail Deployments72.3 TroubleshootingBria includes tools for helping you troubleshoot problems. From the menu, choose Hel

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93 Making Phone Calls3.1 The Onscreen Softphone Compact ViewTo display a compact view of the softphone, hide the dialpad and hide all the resources ta

CounterPath Corporation10The Bria MenuThe menu contains the following items that are specific to Bria:• Bria > Preferences. See page 61. • View. Ch

Bria 3 for Mac User Guide – Retail Deployments113.2 Placing a CallPlace the call as described in the table below. The outgoing call opens in its own c

CounterPath Corporation12Dealing with an Auto AttendantIf you know that your call will be answered by an auto attendant and you know what menu items y

Bria 3 for Mac User Guide – Retail Deployments13Selecting the Account to UseThis information applies only if you have more than one SIP account set up

CounterPath Corporation14Hiding your Identity (Anonymous Calling)You can hide your identity on a call, so that the other person will not see your name

Bria 3 for Mac User Guide – Retail Deployments153.3 Handling Incoming CallsBria must be running to answer incoming calls. (If Bria is not running, inc

CounterPath CorporationiiCounterPath CorporationSuite 300, One Bentall Centre505 Burrard Street, Box 95Vancouver, BC V7X 1M3Tel: 604.320.3344sales@cou

CounterPath Corporation163.4 Handling an Established CallEnding a CallClick the End call button on the Call panel (the call can be active or on hold).

Bria 3 for Mac User Guide – Retail Deployments173.5 Transfering a CallBasic (Unattended) Transfer – Transfer this CallType a name or number, or drag a

CounterPath Corporation18Attended Transfer – Call then TransferYou can first speak to the target (the person you are transfering the call to), then cl

Bria 3 for Mac User Guide – Retail Deployments193.6 Handling Video CallsPlacing a Video CallAdding VideoIf you have a camera, you can click Start Vid

CounterPath Corporation20Pausing and Resuming VideoClick Stop Video on the call panel or close the video window to pause sending your video.Click Star

Bria 3 for Mac User Guide – Retail Deployments213.7 Conference CallsStarting a Conference CallFrom the DashboardFrom an Existing Call • Enter the numb

CounterPath Corporation22Managing the ConferenceAdding More ParticipantsYou can add more participants to an existing conference in any of these ways:•

Bria 3 for Mac User Guide – Retail Deployments23Video Conference Calls Starting a Conference with VideoWhen you start a conference from established ca

CounterPath Corporation243.8 VoicemailIf your service includes voicemail and you have set up voicemail options (page 52), then when you have voicemail

254 Other Bria Features4.1 Instant MessagingSending an IM1. There are several ways to select the person to send an IM to.2. Type the message. Include

iiiContentsIntroduction...

CounterPath Corporation264.2 Sending a Broadcast IMYou can send an IM to several people at one time. A broadcast IM is not a conference IM. • With a b

274.3 Group Chat (Conference IM)Group chat allows you to exchange instant messages with a group of people in the same session. All people must have XM

CounterPath Corporation28Rejoining a Group ChatIf you leave a group chat, you will be able to rejoin it so long as the session is still active (at lea

Bria 3 for Mac User Guide – Retail Deployments294.4 Chat RoomsTypically, chat rooms are used only in enterprises and are set up by the system administ

CounterPath Corporation304.6 Sending and Receiving FilesSending FilesIf you have an XMPP account, you can send files to another contact who has a Jabb

315 The Contacts TabThe Contacts tab displays your contacts. Each contact is shown with presence information and icons for single-click phoning and IM

CounterPath Corporation325.1 Populating the Contact ListAt any time, but particularly when you first deploy Bria, you may want to populate the contact

Bria 3 for Mac User Guide – Retail Deployments33Populating by Importing ContactsYou can populate the Bria contact list by importing from an external f

CounterPath Corporation345.2 Managing Contacts and GroupsAdding a ContactClick , or control-click a group and choose Add Contact to Group. The Contac

Bria 3 for Mac User Guide – Retail Deployments35Example – Contact with a Softphone NumberThis example shows how to add a contact when your VoIP servic

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CounterPath Corporation36Example – Contact with an XMPP Address This example shows how to add a contact who has an XMPP address (for example, a Gmail

Bria 3 for Mac User Guide – Retail Deployments37Adding a Contact using an Existing AddressYou can add a contact by capturing existing information: • I

CounterPath Corporation385.3 Using ContactsSee page 25You can watch the contact’s online status, if the contact has a softphone address.See page 41 fo

Bria 3 for Mac User Guide – Retail Deployments395.4 Sharing Online StatusYou can publish your online status to contacts who have softphone address, an

CounterPath Corporation40Allowing Other Parties to See your Status (Publishing your Status)Continuing from above, when the other person allows the not

Bria 3 for Mac User Guide – Retail Deployments41Setting your Online StatusChanging your StatusClick the down arrow beside the online status indicator

CounterPath Corporation42Adding Contacts to the Alert List (Buddy Pounce)You can add a contact to the Alert List in order to request to be notified wh

Bria 3 for Mac User Guide – Retail Deployments435.5 PrivacyYou can control how contacts and other people can contact you by phone or IM, and you can c

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Bria 3 for Mac User Guide – Retail Deployments456 Using Other Resources6.1 The History TabFrom the menu bar, choose View > Show History.Managing th

11 IntroductionBria is a softphone from CounterPath that enables you to make VoIP voice and video calls, send and receive instant messages, share onli

CounterPath Corporation466.2 The Favorites TabTo view the Favorites tab go to the menu bar and choose View > Show Favorites.You can create favorite

477 Configuring BriaFrom the menu bar, choose Bria > Preferences. The Preferences window appears.• When configuring Bria the first time, click the

CounterPath Corporation48• Create an XMPP account, if appropriate. For example, if you already have an XMPP account independent of Bria (for example,

Bria 3 for Mac User Guide – Retail Deployments49XMPP AccountYou create an XMPP account if, for example, you already have an XMPP account independent o

CounterPath Corporation50SIP Accounts – GeneralTable 2: Accounts – GeneralField DescriptionAccount name If desired, change the account name to somethi

Bria 3 for Mac User Guide – Retail Deployments51Send outbound via Choose the setting specified by your VoIP service provider: • Domain: If your VoIP s

CounterPath Corporation52SIP Accounts – VoicemailThese settings let you set up to interact with your VoIP service provider’s voicemail service. They a

Bria 3 for Mac User Guide – Retail Deployments53Number to dial for checking voicemail Optional, but complete this field only if your VoIP service incl

CounterPath Corporation54SIP Accounts – TopologyTable 4: Accounts – TopologyField DescriptionFirewall traversal methodChoose the setting recommended b

Bria 3 for Mac User Guide – Retail Deployments55SIP Accounts – PresencePresence allows other softphone users to see your online status, and also allow

CounterPath Corporation2• Automatic selection of the best codec based on the other party’s capability, the available bandwidth, and network conditions

CounterPath Corporation56SIP Accounts – Storage Typically, you leave the storage method as Local. However, if your VoIP service provider provides acce

Bria 3 for Mac User Guide – Retail Deployments57SIP Accounts – TransportYou can set up Bria for the type of security (encryption) you want for incomin

CounterPath Corporation58Setting up the root certificate on your computer ensures that the connection to the proxy is TLS secure (the first hop). Any

Bria 3 for Mac User Guide – Retail Deployments59SIP Accounts – AdvancedTable 9: SIP Accounts – AdvancedField DescriptionRegister SettingsReregister ev

CounterPath Corporation60TimersEnable session timersDefault session timeA session timer is a mechanism to detect whether a call session is still activ

Bria 3 for Mac User Guide – Retail Deployments617.2 General PreferencesFrom the menu bar, choose Bria > Preferences. The Preferences window appears

CounterPath Corporation62Preferences – PrivacyYou can control how contacts and other people can contact you by phone or IM, and you can control whethe

Bria 3 for Mac User Guide – Retail Deployments63Preferences – Alerts & SoundsThis panel lets you control the alert box and lets you assign sounds.

CounterPath Corporation64Preferences – DevicesBria automatically detects devices at each startup, and selects the most appropriate device for each pur

Bria 3 for Mac User Guide – Retail Deployments65Field DescriptionHeadset ModeMicrophone,Speaker Change these fields only if you want to override the d

32 Installation and Setup2.1 Getting ReadyAccount InformationAfter choosing a VoIP service provider, you will need the following information:• User na

CounterPath Corporation66Preferences – NetworkSelect the type of network connection for your computer.The sliders move to show the bitrate that will b

Bria 3 for Mac User Guide – Retail Deployments67Preferences – CodecsAudio CodecsThis panel shows all the codecs that are included in the retail versio

CounterPath Corporation68Supported CodecsCodec Narrowband Wideband Royalty-bearingIncluded in Retail BriaAMR Wideband (G.722.2) 33Broadvoice-32 3Broad

Bria 3 for Mac User Guide – Retail Deployments69Video Codecs Video codecs describe the format by which video streams are compressed for transmission o

CounterPath Corporation70Preferences – Media QualityField DescriptionAudio QualityReduce echo Turning this feature on improves sound quality. This fea

Bria 3 for Mac User Guide – Retail Deployments71Preferences – Call AutomationThese settings let you configure how you want auto answer to handle incom

CounterPath Corporation72Preferences – AdvancedField DescriptionAudioDTMF You may need to change the DTMF configuration if you cannot interact with in

73A TroubleshootingFrom the menu bar, choose Help > Troubleshooting. The Troubleshooting window appears.Testing Audio QualityWhile you are on a pho

CounterPath Corporation74Testing Video QualityWhile you are on a phone call, you can test the quality of the video. Note that to perform a valid test,

Bria 3 for Mac User Guide – Retail Deployments75Testing the Network ConnectionYou can verify that you are successfully connected to the network.

CounterPath Corporation42.2 Configuring BriaFirst-time StartupIf Bria is not already running, start it as you would any other program. The Bria Login

CounterPath Corporation76Testing Audio DevicesYou can verify that your microphone and speakers are working and can set the volume to a comfortable lev

Bria 3 for Mac User Guide – Retail Deployments77DiagnosticsOnly use this panel if instructed to do so by customer support.To start logging Bria activi

CounterPath Corporation78B Dial PlanWhen a call attempt is made, the call input (what you type, select or drag onto the call entry field) is processed

Bria 3 for Mac User Guide – Retail Deployments79B.1 Dial Plan SyntaxIn Bria, the dial plan establishes the expected patterns of characters for a telep

CounterPath Corporation80TimersThere are two timers:• T timer is 4 seconds.• The long timer is 20 seconds.These timers are used in input comparison, a

Bria 3 for Mac User Guide – Retail Deployments81B.2 How the Input Is ProcessedComparing Input to the Dial Plan PatternsThe input is compared to each d

CounterPath Corporation82B.3 ExamplesExample 1\a\a.T|xxxxxxx.T;match=2;pre="9"This simple example shows how to differentiate between a PSTN

Bria 3 for Mac User Guide – Retail Deployments83• Handling of the account prefix (#1), if you are upgrading from Bria 1.1 and are accustomed to enteri

CounterPath Corporation84C Contact List HeadingsFollowing is a list of all the headings that are used in the Bria contact list. This list can be usefu

Bria 3 for Mac User Guide – Retail Deployments85D GlossaryBroadband Broad or wide bandwidth. In data transmission, the wider the band, the more data i

Bria 3 for Mac User Guide – Retail Deployments54. Complete the remaining tabs as specified by your service provider or to suit your setup. Settings th

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