Counterpath Bria 3.0 for Windows User Guide – Enterprise Deplo Manuale Utente

Bria 3.0 for Windows User GuideEnterprise Deployments

CounterPath Corporation62.5 Setting up a Contact ListTypically, you will want to create contacts in order to easily make phone calls, send IMs and tra

Bria 3.0 for Windows User Guide – Enterprise Deployments72.6 TroubleshootingBria includes three tools for helping you troubleshoot problems:• You can

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93Using Bria3.1 Starting and Quitting BriaIf Bria is not already running, start it as you would any other program: Use the Windows Start menu or doubl

CounterPath Corporation10The Bria MenuBria• Accounts. You will work with these settings only if advised to do so by your system administrator. • Prefe

Bria 3.0 for Windows User Guide – Enterprise Deployments11USB Device AlertIf your headset is a “HID-compliant device”, the USB Device alert may appear

CounterPath Corporation123.3 Placing a CallYou can contact someone using:• A traditional phone number.• A softphone address (for example, kperera@doma

Bria 3.0 for Windows User Guide – Enterprise Deployments13Call entry fieldClick to place the callAuto complete suggestions

CounterPath Corporation14Placing another CallTo place a new call (without hanging up on the current call), simply place the call in the normal way. A

Bria 3.0 for Windows User Guide – Enterprise Deployments153.4 Handling Incoming CallsBria must be running to answer incoming calls. (If Bria is not ru

CounterPath Corporation2CounterPath CorporationSuite 300, One Bentall Centre505 Burrard Street, Box 95Vancouver, BC V7X 1M3Tel: 604.320.3344sales@coun

CounterPath Corporation16Auto AnswerYou can set Bria to automatically answer all incoming calls. To turn auto answer off and on, in the Call panel cli

Bria 3.0 for Windows User Guide – Enterprise Deployments173.5 Handling an Established CallWhile the call is in progress you can:• Control the audio: u

CounterPath Corporation183.6 Transfering a CallBasic (Unattended) Transfer – Transfer this CallYou can transfer a call to any number without first spe

Bria 3.0 for Windows User Guide – Enterprise Deployments19Attended Transfer – Call then TransferYou can first speak to the target (the person you are

CounterPath Corporation203.7 Handling Video CallsPlacing a Video CallYou can start a call with video. See the table. How From the... DescriptionKeying

Bria 3.0 for Windows User Guide – Enterprise Deployments21Adding VideoIf you have a camera, you can click Start Video ( ) in the call panel. When you

CounterPath Corporation223.8 Conference CallsStarting a Conference CallFrom the DashboardFrom an Existing Call • Enter the number or address by typing

Bria 3.0 for Windows User Guide – Enterprise Deployments23Managing the Conference Adding More ParticipantsYou can add more participants to an existing

CounterPath Corporation24Video Conference Calls Starting a Conference with VideoWhen you start a conference, video works as follows:• Start conference

Bria 3.0 for Windows User Guide – Enterprise Deployments253.9 VoicemailIf your service includes voicemail and you have set up voicemail options (page

iContentsIntroduction...

CounterPath Corporation263.11 Instant MessagingSending an IM1. You can send an IM to a contact who has a softphone address.2. Type the message. Includ

Bria 3.0 for Windows User Guide – Enterprise Deployments27Conference IM—Group ChatGroup chat allows you to exchange instant messages with a group of p

CounterPath Corporation28Viewing the IM ArchiveYou can view your recent IM activity for any contact or group chat session.On the menu, choose View >

Bria 3.0 for Windows User Guide – Enterprise Deployments293.12 Sending and Receiving FilesSending FilesIf you have an XMPP account, you can send files

CounterPath Corporation303.13 Viewing Your WorkgroupThe workgroup feature must be configured by a system administrator. The workgroup gives you a deta

314 Using Resources4.1 Contacts TabThe Contacts tab displays your contacts and lets you specify multiple contact methods for them, including:• Softpho

CounterPath Corporation32Populating the Contact ListAt any time, but particularly when you first deploy Bria, you may want to populate the contact lis

Bria 3.0 for Windows User Guide – Enterprise Deployments332. Insert a blank row as the first row, then insert the headings that Bria will use to inter

CounterPath Corporation34Managing Contacts and GroupsThe following information does not apply if you are using your Microsoft® Outlook® address book f

Bria 3.0 for Windows User Guide – Enterprise Deployments35Sharing Online StatusOnline status information is handled by the account specified in the Ac

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CounterPath Corporation36Managing Contacts and Groups when Using OutlookThe following information applies if you are using your Microsoft® Outlook® ad

Bria 3.0 for Windows User Guide – Enterprise Deployments37Using ContactsContact FlyoutClick a contact to show the Contact flyout. This flyout shows al

CounterPath Corporation384.2 History TabManaging the Lists of CallsYou can right-click on an entry in a list to:• Delete the entry.• Delete all entrie

Bria 3.0 for Windows User Guide – Enterprise Deployments394.3 Sharing Online StatusYou can publish your online status to contacts who have softphone a

CounterPath Corporation40Allowing Other Parties to See your Status (Publishing your Status)Continuing from above, when the other person allows the not

Bria 3.0 for Windows User Guide – Enterprise Deployments41Setting your Online StatusChanging your StatusClick the down arrow beside the online status

CounterPath Corporation42Adding Contacts to the Alert List (Buddy Pounces)You can add a contact to the Alert List in order to request to be notified w

Bria 3.0 for Windows User Guide – Enterprise Deployments434.4 Directory TabThe Directory tab appears only if your system administrator has set up Bria

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455 Configuring BriaYou can configure Bria in several ways:• Configure global behavior. See “Configuring Preferences” on page 47.• Configure the behav

11 IntroductionRead this manual if you are working in an enterprise and you have a system administrator. It is assumed that your system administrator

CounterPath Corporation46In general, your system administrator will provide the values for fields in this tab. The only fields that you can set to sui

Bria 3.0 for Windows User Guide – Enterprise Deployments475.2 Configuring PreferencesChoose Softphone > Preferences. The Preferences window appears

CounterPath Corporation48Preferences – Alerts & SoundsThis panel lets you control the Call Alerts box and lets you assign sounds. Enable Alert dis

Bria 3.0 for Windows User Guide – Enterprise Deployments49Preferences – DevicesBria automatically detects devices at each startup, and selects the mos

CounterPath Corporation50Speakerphone ModeSpeaker Change this field only if you want to override the devices that Bria automatically selected.Make th

Bria 3.0 for Windows User Guide – Enterprise Deployments51HID Devices: USB Device Button SetupYou can assign functions to a HID-compliant device. For

CounterPath Corporation52Preferences – NetworkTable 2: Preferences – NetworkField DescriptionNetwork Connection Speed Select the type of network conne

Bria 3.0 for Windows User Guide – Enterprise Deployments53Preferences – Audio CodecsChange the settings on this tab only if advised to do so by your s

CounterPath Corporation54Preferences – Call AutomationThese settings let you configure how you want auto answer to handle incoming calls, when Auto An

Bria 3.0 for Windows User Guide – Enterprise Deployments55Preferences – AdvancedTable 3: Preferences – AdvancedField DescriptionMedia – AudioReduce de

CounterPath Corporation2H.263, H.263+ 1998, H.264.• Automatic selection of the best codec based on the other party’s capability, the available bandwid

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57A TroubleshootingChoose Help > Troubleshooting to display the Troubleshooting window. Testing Audio and Video DevicesYou can verify that your mic

CounterPath Corporation58Testing the Network ConnectionYou can verify that you are successfully connected to the network.

Bria 3.0 for Windows User Guide – Enterprise Deployments59Testing Audio QualityWhile you are on a phone call, you can test the quality of the audio. N

CounterPath Corporation60DiagnosticsOnly use this panel if instructed to do so by your system administrator.

Bria 3.0 for Windows User Guide – Enterprise Deployments61B Application Hot KeysFunction Keyboard ShortcutDecline an incoming call Ctrl - DRedial the

CounterPath Corporation62C Contact List HeadingsFollowing is a list of all the headings that are used in the Bria contact list. This list can be usefu

Bria 3.0 for Windows User Guide – Enterprise Deployments63D Other Ways to Run Bria D.1 From a HyperlinkYou can attach a hyperlink to a phone number or

CounterPath Corporation64E GlossaryAEC Acoustic echo cancellation. Processing of the audio or video signal to reduce the echo effect that can arise wi

Bria 3.0 for Windows User Guide – Enterprise Deployments65RFC Request for Comment. A document that describes an aspect of an internet technology. An R

32 Installation and Setup2.1 Getting ReadyMultimedia Device RequirementsBria requires both speakers and a microphone to make calls. Any of the followi

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CounterPath Corporation42.3 Starting BriaFirst-time StartupIf Bria is not already running, start it as you would any other program: Use the Windows St

Bria 3.0 for Windows User Guide – Enterprise Deployments52.4 Configuring BriaRead this section if your system administrator advises you that you must