Counterpath Bria 3.5.2 for Windows User Guide - Retail Deploym Manuale Utente

Bria 3 for Windows User GuideRetail Deployments

CounterPath Corporation62.3 Configuring BriaSetting up AccountsAfter obtaining SIP account information from your VoIP service provider, you can set up

Bria 3 for Windows User Guide – Retail Deployments7Populating your Contact ListTypically, you will want to create contacts in order to easily make pho

CounterPath Corporation82.4 TroubleshootingBria includes these tools for helping you troubleshoot problems:• You can verify that your microphone, spea

93 Making Phone Calls3.1 Starting and Quitting BriaIf Bria is not already running, start it as you would any other program: Use the Windows Start menu

CounterPath Corporation10The Bria MenuBria. • Accounts. These settings control how Bria interacts with your VoIP service provider and are set individu

Bria 3 for Windows User Guide – Retail Deployments113.3 Placing a CallPlace the call as described in the table below. The outgoing call opens in its o

CounterPath Corporation12Dealing with an Auto AttendantIf you know that your call will be answered by an auto attendant and you know what menu items y

Bria 3 for Windows User Guide – Retail Deployments13Selecting the Account to UseThis information applies only if you have more than one SIP account se

CounterPath Corporation14Hiding your Identity (Anonymous Calling)You can hide your identity on a call, so that the other person will not see your name

Bria 3 for Windows User Guide – Retail Deployments153.4 Handling Incoming CallsBria must be running to answer incoming calls. It can be running in the

CounterPath Corporation2CounterPath CorporationSuite 300, One Bentall Centre505 Burrard Street, Box 95Vancouver, BC V7X 1M3Tel: 604.320.3344sales@coun

CounterPath Corporation163.5 Handling an Established CallEnding a CallClick the red End call button on the Call panel (the call can be active or on ho

Bria 3 for Windows User Guide – Retail Deployments173.6 Transfering a CallBasic (Unattended) Transfer – Transfer this CallClick the Transfer buttonThe

CounterPath Corporation18Attended Transfer – Call then TransferYou can first speak to the target (the person you are transfering the call to), then cl

Bria 3 for Windows User Guide – Retail Deployments193.7 Handling Video CallsPlacing a Video CallCalls made with Bria will work without a video camera,

CounterPath Corporation20Pausing and Resuming VideoClick Stop Video in the call panel or close the video window to pause sending your video.Click Star

Bria 3 for Windows User Guide – Retail Deployments213.8 Conference CallsStarting a Conference CallFrom the DashboardFrom an Existing Call • Enter the

CounterPath Corporation22Managing the Conference Adding More ParticipantsYou can add more participants to an existing conference in any of these ways:

Bria 3 for Windows User Guide – Retail Deployments23Video Conference CallsCalls made with Bria will work without a video camera, but a video camera is

CounterPath Corporation243.9 VoicemailIf your service includes voicemail and you have set up voicemail options (page 56), then when you have voicemail

Bria 3 for Windows User Guide – Retail Deployments253.11 Viewing Your WorkgroupThe workgroup gives you a detailed view of phone-related activity for a

iContentsIntroduction...

CounterPath Corporation26Receiving a Request to JoinAnother member of your workgroup may request to join one of your phone calls. The request appears

Bria 3 for Windows User Guide – Retail Deployments274 Other Bria Features4.1 Instant MessagingSending an IM1. You can send an IM to a contact who has

CounterPath Corporation284.2 Sending a Broadcast IMYou can send an IM to several people at one time. A broadcast IM is not a group chat: • With a broa

Bria 3 for Windows User Guide – Retail Deployments294.3 Group Chat (Conference IM)Group chat allows you to exchange instant messages with a group of p

CounterPath Corporation30Rejoining a Group ChatIf you leave a group chat, you will be able to rejoin it so long as the session is still active (at lea

Bria 3 for Windows User Guide – Retail Deployments314.4 Chat RoomsTypically, chat rooms are used only in enterprises and are set up by the system admi

CounterPath Corporation324.6 Sending and Receiving FilesSending FilesIf you have an XMPP account, you can send files to another contact who has a Jabb

335 The Contacts TabThe Contacts tab displays your contacts. Each contact is shown with presence information and icons for single-click phoning and IM

CounterPath Corporation345.1 Populating the Contact ListAt any time, but particularly when you first deploy Bria, you may want to populate the contact

Bria for Windows User Guide – Retail Deployments35Populating by Importing ContactsYou can populate the Bria contact list by importing from an external

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CounterPath Corporation36All information in the Bria contact list is exported to Microsoft Outlook. Only information that can be displayed in Outlook

Bria for Windows User Guide – Retail Deployments375.2 Managing Contacts and GroupsAdding a ContactClick , or right-click a group and choose Add Conta

CounterPath Corporation38Example – Contact with a Softphone NumberThis example shows how to add a contact when your VoIP service supports online avail

Bria for Windows User Guide – Retail Deployments39Example – Contact with an XMPP Address This example shows how to add a contact who has an XMPP addre

CounterPath Corporation40Adding a Contact Using an Existing AddressYou can add a contact by capturing existing information: • If you are on a phone ca

Bria for Windows User Guide – Retail Deployments415.3 Using ContactsDouble-click to phone or IM (depending on how double-clicking is configured in Pre

CounterPath Corporation425.4 Sharing Online StatusYou can publish your online status to contacts who have softphone address, and you can set up Bria t

Bria for Windows User Guide – Retail Deployments43Sharing Online StatusWatching Others’ StatusTo watch a contact’s status, that contact must be tagged

CounterPath Corporation44You must respond to the request:Option Button Comment ResultCreate a new contactAllow This option is selected for you if you

Bria for Windows User Guide – Retail Deployments45Setting your Online StatusChanging your StatusClick the down arrow beside the online status indicato

11 IntroductionRead this manual if you who are deploying Bria without the help of a system administrator. (If, on the other hand, you are working in a

CounterPath Corporation46Appear offline You have set your status to this value. The other person sees you as offline, even though you are actually onl

Bria for Windows User Guide – Retail Deployments47Adding Contacts to the Alert List (Buddy Pounce)You can add a contact to the Alert List in order to

CounterPath Corporation485.5 PrivacyYou can control how contacts and other people can contact you by phone or IM, and you can control whether your con

496 Using Other Resources6.1 History TabManaging the Lists of CallsYou can right-click on an entry in a list to:• Delete the entry.• Delete all entrie

CounterPath Corporation506.2 Favorites TabTo view the Favorites tab, go to the main menu and choose View > Show Favorites.You can create favorites

517 Configuring Bria7.1 Configuring AccountsAccounts Settings WindowTo work with accounts, choose Softphone > Account Settings from the menu. The A

CounterPath Corporation52Bria contact list. You can then IM these contacts directly from Bria. To create an XMPP account, see page 53.• For informatio

Bria 3 for Windows User Guide – Retail Deployments53XMPP AccountYou create an XMPP account if, for example, you already have an XMPP account independe

CounterPath Corporation54SIP Account Properties – AccountTable 2: SIP Account Properties – AccountField DescriptionAccount name If desired, change the

Bria 3 for Windows User Guide – Retail Deployments55Send outbound via Choose the setting specified by your VoIP service provider: • Domain: If your Vo

CounterPath Corporation2• Support for the following audio codecs (not all these codecs are included in the retail brands):AMR Wideband (G.722.2), Broa

CounterPath Corporation56SIP Account Properties – VoicemailThese settings let you set up to interact with your VoIP service provider’s voicemail servi

Bria 3 for Windows User Guide – Retail Deployments57Number for sending calls to voicemail Complete only if your VoIP service includes voicemail. Optio

CounterPath Corporation58SIP Account Properties – TopologyTable 4: SIP Account Properties – TopologyField DescriptionFirewall traversal mode Choose th

Bria 3 for Windows User Guide – Retail Deployments59SIP Account Properties – PresenceThis tab lets you configure presence and workgroups.PresencePrese

CounterPath Corporation60Setting up Workgroups in Peer-to-Peer ModeIn this mode, you add people who you want to share with. Typically, everyone in a g

Bria 3 for Windows User Guide – Retail Deployments61When you display the Workgroup (View > Workgroup from the main menu), the members will appear.W

CounterPath Corporation62SIP Account Properties – StorageTypically, you leave the storage method as Local. However, if your VoIP service provider prov

Bria 3 for Windows User Guide – Retail Deployments63SIP Account Properties – TransportEncryptionYou can set up Bria for the type of security (encrypti

CounterPath Corporation64Setting up for Security within BriaThe options for media encryption are described in the following table.Table 8: Security Op

Bria 3 for Windows User Guide – Retail Deployments65SIP Account Properties – AdvancedTable 9: SIP Account Properties – AdvancedField DescriptionRegist

32 Installation and Setup2.1 Getting ReadySIP Account InformationAfter choosing a VoIP service provider, you will need the following information:• Use

CounterPath Corporation66Session timer preference This field specifies your preference for which party should send the refresh. The preference is not

Bria 3 for Windows User Guide – Retail Deployments67Outlook AccountBria automatically creates an Outlook account if it detects Outlook on your compute

CounterPath Corporation68Field to use for Softphone addressBria can be set up to treat one of the contact fields as a SIP address that can be subscrib

Bria 3 for Windows User Guide – Retail Deployments697.2 Configuring PreferencesChoose Softphone > Preferences. The Preferences window appears. The

CounterPath Corporation70Preferences – Alerts & SoundsThe tabs on this panel let you control the Call Alerts box and lets you assign sounds. Alert

Bria 3 for Windows User Guide – Retail Deployments71Preferences – PrivacyYou can control how contacts and other people can contact you by phone or IM,

CounterPath Corporation72Preferences – DevicesBria automatically detects devices at each startup, and selects the most appropriate device for each pur

Bria 3 for Windows User Guide – Retail Deployments73Other DeviceRing On Change this field only if you want to override the devices that Bria automatic

CounterPath Corporation74Preferences – Shortcut KeysYou can enable shortcut keys to several functions. Customizing the Shortcut Key CombinationsYou ca

Bria 3 for Windows User Guide – Retail Deployments75Preferences – Audio CodecsThis panel shows all the codecs that are included in the retail version

CounterPath Corporation4Multimedia Device RequirementsBria requires both speakers and a microphone to make calls. Any of the following configurations

CounterPath Corporation76Supported CodecsCodec Narrowband Wideband Royalty-bearing Included in BriaAMR Wideband (G.722.2) 33AMR Narrowband 33Broadvoic

Bria 3 for Windows User Guide – Retail Deployments77Preferences – Video CodecsVideo codecs describe the format by which video streams are compressed f

CounterPath Corporation78Preferences – Quality of ServiceThis panel appears only if you are running Bria on a computer running Windows XP. QoS is not

Bria 3 for Windows User Guide – Retail Deployments79Preferences – DirectoryTypically, directories are used only in enterprises and are set up by the s

CounterPath Corporation80Preferences – CallsTable 12: Preferences – CallsField DescriptionCalls These settings let you configure how you want auto ans

Bria 3 for Windows User Guide – Retail Deployments81Preferences – Files & Web TabsTable 13: Preferences – Files & Web TabsField DescriptionRec

CounterPath Corporation82

83A TroubleshootingChoose Help > Troubleshooting to display the Troubleshooting window. Testing Audio DevicesYou can verify that your microphone an

CounterPath Corporation84DiagnosticsIf you have contacted CounterPath Customer Support in order to troubleshoot a problem, you may be asked to generat

85B Application Hot KeysFunction Keyboard ShortcutDecline an incoming call Ctrl - DRedial the last dialed number Ctrl - Ror Ctrl - R then EnterEnd the

Bria 3 for Windows User Guide – Retail Deployments52.2 Starting BriaFirst-time StartupIf Bria is not already running, start it as you would any other

CounterPath Corporation86C Dial PlanWhen a call attempt is made, the call input (what you type, select or drag onto the call entry field) is processed

Bria 3 for Windows User Guide – Retail Deployments87PatternValid ContentThe content for a pattern follows the digit map rules of RFC 2705, supplemente

88Transformation KeywordsOrder of TransformationsThese transformations are always performed in the following order (the order in which the transformat

89C.1 How the Input Is ProcessedComparing Input to the Dial Plan PatternsThe input is compared to each dial plan in turn, starting with the first list

90C.2 ExamplesExample 1\a\a.T|xxxxxxx.T;match=2;pre="9"This simple example shows how to differentiate between a PSTN number and a softphone

91• Handling of the account prefix (#1), if you are upgrading from Bria 1.1 and are accustomed to entering the account number. Use of # to identify th

92D Contact List HeadingsFollowing is a list of all the headings that are used in the Bria contact list. This list can be useful when formatting a con

Bria 3 for Windows User Guide – Retail Deployments93E Other Ways to Run Bria E.1 From a HyperlinkYou can attach a hyperlink to a phone number or softp

CounterPath Corporation94F GlossaryBroadband Broad or wide bandwidth. In data transmission, the wider the band, the more data it is possible to transm