Counterpath Bria 3.5 for Windows User Guide - Retail Deploymen Manuale Utente

Bria 3 for Windows User GuideRetail Deployments

CounterPath Corporation62.3 Configuring BriaSetting up AccountsAfter obtaining SIP account information from your VoIP service provider, you can set up

CounterPath Corporation96

Bria 3 for Windows User Guide – Retail Deployments7Populating your Contact ListTypically, you will want to create contacts in order to easily make pho

CounterPath Corporation82.4 TroubleshootingBria includes these tools for helping you troubleshoot problems:• You can verify that your microphone, spea

93 Making Phone Calls3.1 Starting and Quitting BriaIf Bria is not already running, start it as you would any other program: Use the Windows Start menu

CounterPath Corporation10The Bria MenuBria. • Accounts. These settings control how Bria interacts with your VoIP service provider and are set individu

Bria 3 for Windows User Guide – Retail Deployments113.3 Placing a CallPlace the call as described in the table below. The outgoing call opens in its o

CounterPath Corporation12Dealing with an Auto AttendantIf you know that your call will be answered by an auto attendant and you know what menu items y

Bria 3 for Windows User Guide – Retail Deployments13Selecting the Account to UseThis information applies only if you have more than one SIP account se

CounterPath Corporation14Hiding your Identity (Anonymous Calling)You can hide your identity on a call, so that the other person will not see your name

Bria 3 for Windows User Guide – Retail Deployments153.4 Handling Incoming CallsBria must be running to answer incoming calls. It can be running in the

CounterPath Corporation2CounterPath CorporationSuite 300, One Bentall Centre505 Burrard Street, Box 95Vancouver, BC V7X 1M3Tel: 604.320.3344sales@coun

CounterPath Corporation163.5 Handling an Established CallEnding a CallClick the red End call button on the Call panel (the call can be active or on ho

Bria 3 for Windows User Guide – Retail Deployments173.6 Transfering a CallBasic (Unattended) Transfer – Transfer this CallClick the Transfer buttonThe

CounterPath Corporation18Attended Transfer – Call then TransferYou can first speak to the target (the person you are transfering the call to), then cl

Bria 3 for Windows User Guide – Retail Deployments193.7 Handling Video CallsPlacing a Video CallCalls made with Bria will work without a video camera,

CounterPath Corporation20Pausing and Resuming VideoClick Stop Video in the call panel or close the video window to pause sending your video.Click Star

Bria 3 for Windows User Guide – Retail Deployments213.8 Conference CallsStarting a Conference CallFrom the DashboardFrom an Existing Call • Enter the

CounterPath Corporation22Managing the Conference Adding More ParticipantsYou can add more participants to an existing conference in any of these ways:

Bria 3 for Windows User Guide – Retail Deployments23Video Conference CallsCalls made with Bria will work without a video camera, but a video camera is

CounterPath Corporation243.9 VoicemailIf your service includes voicemail and you have set up voicemail options (page 56), then when you have voicemail

Bria 3 for Windows User Guide – Retail Deployments253.11 Viewing Your WorkgroupThe workgroup gives you a detailed view of phone-related activity for a

iContentsIntroduction...

CounterPath Corporation26Receiving a Request to JoinAnother member of your workgroup may request to join one of your phone calls. The request appears

274 Other Bria Features4.1 Instant MessagingSending an IM1. You can send an IM to a contact who has a softphone or XMPP address.2. Type the message. I

CounterPath Corporation284.2 Sending a Broadcast IMYou can send an IM to several people at one time. A broadcast IM is not a group chat: • With a broa

Bria 3 for Windows User Guide – Retail Deployments294.3 Group Chat (Conference IM)Group chat allows you to exchange instant messages with a group of p

CounterPath Corporation30Rejoining a Group ChatIf you leave a group chat, you will be able to rejoin it so long as the session is still active (at lea

Bria 3 for Windows User Guide – Retail Deployments314.4 Chat RoomsTypically, chat rooms are used only in enterprises and are set up by the system admi

CounterPath Corporation324.6 Sending and Receiving FilesSending FilesIf you have an XMPP account, you can send files to another contact who has a Jabb

335 The Contacts TabThe Contacts tab displays your contacts. Each contact is shown with presence information and icons for single-click phoning and IM

CounterPath Corporation345.1 Populating the Contact ListAt any time, but particularly when you first deploy Bria, you may want to populate the contact

Bria for Windows User Guide – Retail Deployments35Exporting ContactsYou can export a contact list to a CSV, vCard or PST file.1. From the main menu ch

CounterPath Corporationii

CounterPath Corporation365.2 Managing Contacts and GroupsAdding a ContactClick , or right-click a group and choose Add Contact to Group. The Contact

Bria for Windows User Guide – Retail Deployments37Example – Contact with a Softphone NumberThis example shows how to add a contact when your VoIP serv

CounterPath Corporation38Example – Contact with an XMPP Address This example shows how to add a contact who has an XMPP address (for example, a Gmail

Bria for Windows User Guide – Retail Deployments39Adding a Contact Using an Existing AddressYou can add a contact by capturing existing information: •

CounterPath Corporation405.3 Using ContactsDouble-click to phone or IM (depending on how double-clicking is configured in Preferences > Application

Bria for Windows User Guide – Retail Deployments415.4 Sharing Online StatusYou can publish your online status to contacts who have softphone address,

CounterPath Corporation42Sharing Online StatusWatching Others’ StatusTo watch a contact’s status, that contact must be tagged for presence:• If you cr

Bria for Windows User Guide – Retail Deployments43You must respond to the request:Option Button Comment ResultCreate a new contactAllow This option is

CounterPath Corporation44Setting your Online StatusChanging your StatusClick the down arrow beside the online status indicator on Bria, and select the

Bria for Windows User Guide – Retail Deployments45Appear offline You have set your status to this value. The other person sees you as offline, even th

11 IntroductionRead this manual if you who are deploying Bria without the help of a system administrator. (If, on the other hand, you are working in a

CounterPath Corporation46Adding Contacts to the Alert List (Buddy Pounce)You can add a contact to the Alert List in order to request to be notified wh

Bria for Windows User Guide – Retail Deployments475.5 PrivacyYou can control how contacts and other people can contact you by phone or IM, and you can

CounterPath Corporation48

496 Using Other Resources6.1 History TabManaging the Lists of CallsYou can right-click on an entry in a list to:• Delete the entry.• Delete all entrie

CounterPath Corporation506.2 Favorites TabTo view the Favorites tab, go to the main menu and choose View > Show Favorites.You can create favorites

517 Configuring Bria7.1 Configuring AccountsAccounts Settings WindowTo work with accounts, choose Softphone > Account Settings from the menu. The A

CounterPath Corporation52Bria contact list. You can then IM these contacts directly from Bria. To create an XMPP account, see page 53.• For informatio

Bria 3 for Windows User Guide – Retail Deployments53XMPP AccountYou create an XMPP account if, for example, you already have an XMPP account independe

CounterPath Corporation54SIP Account Properties – AccountTable 2: SIP Account Properties – AccountField DescriptionAccount name If desired, change the

Bria 3 for Windows User Guide – Retail Deployments55Send outbound via Choose the setting specified by your VoIP service provider: • Domain: If your Vo

CounterPath Corporation2• Support for the following audio codecs (not all these codecs are included in the retail brands):AMR Wideband (G.722.2), Broa

CounterPath Corporation56SIP Account Properties – VoicemailThese settings let you set up to interact with your VoIP service provider’s voicemail servi

Bria 3 for Windows User Guide – Retail Deployments57Number for sending calls to voicemail Complete only if your VoIP service includes voicemail. Optio

CounterPath Corporation58SIP Account Properties – TopologyTable 4: SIP Account Properties – TopologyField DescriptionFirewall traversal mode Choose th

Bria 3 for Windows User Guide – Retail Deployments59SIP Account Properties – PresenceThis tab lets you configure presence and workgroups.PresencePrese

CounterPath Corporation60Setting up Workgroups in Peer-to-Peer ModeIn this mode, you add people who you want to share with. Typically, everyone in a g

Bria 3 for Windows User Guide – Retail Deployments61When you display the Workgroup (View > Workgroup from the main menu), the members will appear.W

CounterPath Corporation62SIP Account Properties – StorageTypically, you leave the storage method as Local. However, if your VoIP service provider prov

Bria 3 for Windows User Guide – Retail Deployments63SIP Account Properties – TransportEncryptionYou can set up Bria for the type of security (encrypti

CounterPath Corporation64Setting up for Security within BriaThe options for media encryption are described in the following table.Table 8: Security Op

Bria 3 for Windows User Guide – Retail Deployments65SIP Account Properties – AdvancedTable 9: SIP Account Properties – AdvancedField DescriptionRegist

32 Installation and Setup2.1 Getting ReadySIP Account InformationAfter choosing a VoIP service provider, you will need the following information:• Use

CounterPath Corporation66Session timer preference This field specifies your preference for which party should send the refresh. The preference is not

Bria 3 for Windows User Guide – Retail Deployments67Outlook AccountBria automatically creates an Outlook account if it detects Outlook on your compute

CounterPath Corporation687.2 Configuring PreferencesChoose Softphone > Preferences. The Preferences window appears. The Preferences panels let you

Bria 3 for Windows User Guide – Retail Deployments69Preferences – Alerts & SoundsThe tabs on this panel let you control the Call Alerts box and le

CounterPath Corporation70Preferences – PrivacyYou can control how contacts and other people can contact you by phone or IM, and you can control whethe

Bria 3 for Windows User Guide – Retail Deployments71Preferences – DevicesBria automatically detects devices at each startup, and selects the most appr

CounterPath Corporation72Other DeviceRing On Change this field only if you want to override the devices that Bria automatically selected.The device wh

Bria 3 for Windows User Guide – Retail Deployments73Preferences – Shortcut KeysYou can enable shortcut keys to several functions. Customizing the Shor

CounterPath Corporation74Preferences – Audio CodecsThis panel shows all the codecs that are included in the retail version of Bria. You can enable or

Bria 3 for Windows User Guide – Retail Deployments75Supported CodecsCodec Narrowband Wideband Royalty-bearing Included in BriaAMR Wideband (G.722.2) 3

CounterPath Corporation4Multimedia Device RequirementsBria requires both speakers and a microphone to make calls. Any of the following configurations

CounterPath Corporation76Preferences – Video CodecsVideo codecs describe the format by which video streams are compressed for transmission over networ

Bria 3 for Windows User Guide – Retail Deployments77Preferences – Quality of ServiceThis panel appears only if you are running Bria on a computer runn

CounterPath Corporation78Preferences – DirectoryTypically, directories are used only in enterprises and are set up by the system administrator.

Bria 3 for Windows User Guide – Retail Deployments79Preferences – CallsTable 12: Preferences – CallsField DescriptionCalls These settings let you conf

CounterPath Corporation80Preferences – Files & Web TabsTable 13: Preferences – Files & Web TabsField DescriptionRecording folder The folder wh

81A Using Bria Add-in for OutlookYou can install the Bria Add-in for Outlook when installing Bria, assuming that you have Microsoft Outlook™ on your c

CounterPath Corporation82Placing Phone CallsBy Typing a NumberPhoning a Recognized Contact or NumberThe Add-in recognizes content in a selected e-mail

83Creating Outlook ContactsThe Add-in recognizes names (that are not already contacts) and phone numbers in a selected e-mail or calendar entry. You c

CounterPath Corporation84B TroubleshootingChoose Help > Troubleshooting to display the Troubleshooting window. Testing Audio DevicesYou can verify

Bria 3 for Windows User Guide – Retail Deployments85DiagnosticsOnly use this panel if instructed to do so by customer support.To start logging Bria ac

Bria 3 for Windows User Guide – Retail Deployments52.2 Starting BriaFirst-time StartupIf Bria is not already running, start it as you would any other

86C Application Hot KeysFunction Keyboard ShortcutDecline an incoming call Ctrl - DRedial the last dialed number Ctrl - Ror Ctrl - R then EnterEnd the

87D Dial PlanWhen a call attempt is made, the call input (what you type, select or drag onto the call entry field) is processed to select the SIP acco

88PatternValid ContentThe content for a pattern follows the digit map rules of RFC 2705, supplemented by the rules for regular expressions. Where ther

89Transformation KeywordsOrder of TransformationsThese transformations are always performed in the following order (the order in which the transformat

90D.1 How the Input Is ProcessedComparing Input to the Dial Plan PatternsThe input is compared to each dial plan in turn, starting with the first list

Bria 3 for Windows User Guide – Retail Deployments91D.2 ExamplesExample 1\a\a.T|xxxxxxx.T;match=2;pre="9"This simple example shows how to di

CounterPath Corporation92• Handling of the account prefix (#1), if you are upgrading from Bria 1.1 and are accustomed to entering the account number.

Bria 3 for Windows User Guide – Retail Deployments93E Contact List HeadingsFollowing is a list of all the headings that are used in the Bria contact l

CounterPath Corporation94F Other Ways to Run Bria F.1 From a HyperlinkYou can attach a hyperlink to a phone number or softphone address that, when cli

Bria 3 for Windows User Guide – Retail Deployments95G GlossaryBroadband Broad or wide bandwidth. In data transmission, the wider the band, the more da