Counterpath Bria 3.4 for Windows User Guide - Enterprise Deplo Manuale Utente

Bria 3 for Windows User GuideEnterprise Deployments

CounterPath Corporation6.Populating your Contact ListTypically, you will want to create contacts in order to easily make phone calls, send IMs and tra

Bria 3 for Windows User Guide – Enterprise Deployments72.5 TroubleshootingBria includes these tools for helping you troubleshoot problems:• You can ve

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93 Making Phone Calls3.1 Starting and Quitting BriaIf Bria is not already running, start it as you would any other program: Use the Windows Start menu

CounterPath Corporation10The Bria MenuBria. • Accounts. You will work with these settings only if advised to do so by your system administrator. • Pre

Bria 3 for Windows User Guide – Enterprise Deployments113.3 Placing a CallPlace the call as described in the table below. The outgoing call opens in i

CounterPath Corporation12Dealing with an Auto AttendantIf you know that your call will be answered by an auto attendant and you know what menu items y

Bria 3 for Windows User Guide – Enterprise Deployments13Selecting the Account to UseThis information applies only if you have more than one SIP accoun

CounterPath Corporation14Hiding your Identity (Anonymous Calling)You can hide your identity on a call, so that the other person will not see your name

Bria 3 for Windows User Guide – Enterprise Deployments153.4 Handling Incoming CallsBria must be running to answer incoming calls. It can be running in

CounterPath Corporation2CounterPath CorporationSuite 300, One Bentall Centre505 Burrard Street, Box 95Vancouver, BC V7X 1M3Tel: 604.320.3344sales@coun

CounterPath Corporation163.5 Handling an Established CallEnding a CallClick the red End call button on the Call panel (the call can be active or on ho

Bria 3 for Windows User Guide – Enterprise Deployments173.6 Transfering a CallBasic (Unattended) Transfer – Transfer this CallClick the Transfer butto

CounterPath Corporation18Attended Transfer – Call then TransferYou can first speak to the target (the person you are transfering the call to), then cl

Bria 3 for Windows User Guide – Enterprise Deployments193.7 Handling Video CallsPlacing a Video CallCalls made with Bria will work without a video cam

CounterPath Corporation20Adding VideoIf you have a camera, you can add video to a call that started as an audio call.Click Start Video ( ) in the call

Bria 3 for Windows User Guide – Enterprise Deployments213.8 Conference CallsStarting a Conference CallFrom the DashboardFrom an Existing Call • Enter

CounterPath Corporation22Managing the Conference Adding More ParticipantsYou can add more participants to an existing conference in any of these ways:

Bria 3 for Windows User Guide – Enterprise Deployments23Video Conference CallsCalls made with Bria will work without a video camera, but a video camer

CounterPath Corporation243.9 VoicemailIf your service includes voicemail and you have set up voicemail options (page 57), then when you have voicemail

Bria 3 for Windows User Guide – Enterprise Deployments253.11 Viewing Your WorkgroupThe workgroup gives you a detailed view of phone-related activity f

iContentsIntroduction...

CounterPath Corporation26Monitor, Pick up and JoinClick to pick up this call. A call panel will open on your Bria and you will immediately be connecte

Bria 3 for Windows User Guide – Enterprise Deployments27Receiving a Request to JoinAnother member of your workgroup may request to join one of your ph

CounterPath Corporation283.12 Working in Deskphone ModeIf you have a SIP deskphone, you can use Bria in deskphone mode. In this mode:• You can initiat

294 Other Bria Features4.1 Instant MessagingSending an IM1. You can send an IM to a contact who has a softphone or XMPP address.2. Type the message. I

CounterPath Corporation30Receiving an IMWhen an IM is received, either the IM window or a Call Alert pops up. (To control which window appears, choose

Bria 3 for Windows User Guide – Enterprise Deployments314.3 Group Chat (Conference IM)Group chat allows you to exchange instant messages with a group

CounterPath Corporation32Rejoining a Group ChatIf you leave a group chat, you will be able to rejoin it so long as the session is still active (at lea

Bria 3 for Windows User Guide – Enterprise Deployments334.4 Chat RoomsChat rooms are set up to allow the same group of people to have a group IM sessi

CounterPath Corporation34 4.5 Viewing the Message ArchiveYou can view your recent IM activity for any contact, group chat session, or chat room sessio

Bria 3 for Windows User Guide – Enterprise Deployments35Right-click to delete or save the selected conversationSelect your own name to view your group

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CounterPath Corporation364.6 Sending and Receiving FilesSending FilesIf you have an XMPP account, you can send files to another contact who has a Jabb

375 The Contacts TabThe Contacts tab displays your contacts. Each contact is shown with presence information and icons for single-click phoning and IM

CounterPath Corporation385.1 Populating the Contact ListAt any time, but particularly when you first deploy Bria, you may want to populate the contact

Bria for Windows User Guide – Enterprise Deployments39Populating by Importing ContactsYou can populate the Bria contact list by importing from an exte

CounterPath Corporation40All information in the Bria contact list is exported to Microsoft Outlook. Only information that can be displayed in Outlook

Bria for Windows User Guide – Enterprise Deployments415.2 Managing Contacts and GroupsAdding a ContactClick , or right-click a group and choose Add C

CounterPath Corporation42Example – Contact in an Enterprise that Uses SIP for PresenceThis example shows how to add a co-worker when your enterprise u

Bria for Windows User Guide – Enterprise Deployments43Example – Contact in an Enterprise that Uses XMPP for PresenceThis example shows how to add a co

CounterPath Corporation44Adding a Contact Using an Existing AddressYou can add a contact by capturing existing information: • If you are on a phone ca

Bria for Windows User Guide – Enterprise Deployments455.3 Using ContactsDouble-click to phone or IM (depending on how double-clicking is configured in

11 IntroductionRead this manual if you are working in an enterprise and you have a system administrator. It is assumed that your system administrator

CounterPath Corporation465.4 Sharing Online StatusYou can publish your online status to contacts who have softphone address, and you can set up Bria t

Bria for Windows User Guide – Enterprise Deployments47Sharing Online StatusWatching Others’ StatusTo watch a contact’s status, that contact must be ta

CounterPath Corporation48You must respond to the request:Option Button Comment ResultCreate a new contactAllow This option is selected for you if you

Bria for Windows User Guide – Enterprise Deployments49Setting your Online StatusChanging your StatusClick the down arrow beside the online status indi

CounterPath Corporation50Appear offline You have set your status to this value. The other person sees you as offline, even though you are actually onl

Bria for Windows User Guide – Enterprise Deployments51Adding Contacts to the Alert List (Buddy Pounce)You can add a contact to the Alert List in order

CounterPath Corporation525.5 PrivacyYou can control how contacts and other people can contact you by phone or IM, and you can control whether your con

536 Using Other Resources6.1 History TabManaging the Lists of CallsYou can right-click on an entry in a list to:• Delete the entry.• Delete all entrie

CounterPath Corporation546.2 Favorites TabTo view the Favorites tab, go to the main menu and choose View > Show Favorites.You can create favorites

Bria for Windows User Guide – Enterprise Deployments556.3 Directory TabThe Directory tab is available only if your system administrator has set up Bri

CounterPath Corporation2• Acoustic echo cancellation, automatic gain control, voice activity detection.• Support for the following audio codecs (not a

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577 Configuring Bria7.1 Configuring AccountsAccounts Settings WindowChoose Softphone > Account Settings. The Account Settings window appears showin

CounterPath Corporation58• You will create an XMPP account at startup if your enterprise uses XMPP for presence. Again, you will follow instructions f

Bria 3 for Windows User Guide – Enterprise Deployments59SIP Account Properties – VoicemailIn general, your system administrator will provide the value

CounterPath Corporation60SIP Account Properties – PresenceThis tab lets you configure presence and workgroups.PresenceSet up the Presence section as i

Bria 3 for Windows User Guide – Enterprise Deployments61• I will choose who can monitor me: if you do not want to let everyone in the workgroup to mon

CounterPath Corporation62When You Are a Supervisor If you are the supervisor of a workgroup (meaning that you want to monitor others but do not want t

Bria 3 for Windows User Guide – Enterprise Deployments63XMPP AccountTypically, you create an XMPP account if:• Your enterprise uses XMPP for presence.

CounterPath Corporation64Outbound proxy The value in User ID and in this setting may be used by Bria to compose a valid jid:• If User [email protected] a

Bria 3 for Windows User Guide – Enterprise Deployments65Outlook AccountBria automatically creates an Outlook account if it detects Outlook on your com

32 Installation and Setup2.1 Getting ReadyMultimedia Device RequirementsBria requires both speakers and a microphone to make calls. Any of the followi

CounterPath Corporation667.2 Configuring PreferencesChoose Softphone > Preferences. The Preferences window appears. The Preferences panels let you

Bria 3 for Windows User Guide – Enterprise Deployments67Preferences – Alerts & SoundsThe tabs on this panel let you control the Call Alerts box an

CounterPath Corporation68Preferences – PrivacyYou can control how contacts and other people can contact you by phone or IM, and you can control whethe

Bria 3 for Windows User Guide – Enterprise Deployments69Preferences – DevicesBria automatically detects devices at each startup, and selects the most

CounterPath Corporation70HID Devices: USB Device Button SetupYou can assign functions to a HID-compliant device. For example, you can set the green bu

Bria 3 for Windows User Guide – Enterprise Deployments71Preferences – Shortcut KeysYou can enable shortcut keys to several functions. Customizing the

CounterPath Corporation72Preferences – NetworkPreferences – Audio CodecsChange the settings on this tab only if advised to do so by your system admini

Bria 3 for Windows User Guide – Enterprise Deployments73Preferences – Media QualityAudio QualityReduce echos Turning this feature on improves sound qu

CounterPath Corporation74Preferences – DirectoryGenerally, change the settings on this panel only if advised to do so by your system administrator.If

Bria 3 for Windows User Guide – Enterprise Deployments75Preferences – Call AutomationThese settings let you configure how you want auto answer to hand

CounterPath Corporation42.3 Starting BriaFirst-time StartupIf Bria is not already running, start it as you would any other program: Use the Windows St

CounterPath Corporation76Preferences – AdvancedTable 5: Preferences – AdvancedField DescriptionDTMF Set this field as directed by your system administ

77A Using Bria Add-in for OutlookYou can install the Bria Add-in for Outlook when installing Bria, assuming that you have Microsoft Outlook™ on your c

CounterPath Corporation78Phoning a Recognized Contact or NumberThe Add-in recognizes content in a selected e-mail or calendar entry that is:• A contac

79B TroubleshootingChoose Help > Troubleshooting to display the Troubleshooting window. Testing Audio and Video DevicesYou can verify that your mic

CounterPath Corporation80Testing Audio QualityWhile you are on a phone call, you can test the quality of the audio. Note that to perform a valid test,

Bria 3 for Windows User Guide – Enterprise Deployments81DiagnosticsOnly use this panel if instructed to do so by your system administrator.To start lo

82C Application Hot KeysFunction Keyboard ShortcutDecline an incoming call Ctrl - DRedial the last dialed number Ctrl - Ror Ctrl - R then EnterEnd the

83D Contact List HeadingsFollowing is a list of all the headings that are used in the Bria contact list. This list can be useful when formatting a con

84E Other Ways to Run Bria E.1 From a HyperlinkYou can attach a hyperlink to a phone number or softphone address that, when clicked, starts Bria and d

85F GlossaryBroadband Broad or wide bandwidth. In data transmission, the wider the band, the more data it is possible to transmit in a given time span

Bria 3 for Windows User Guide – Enterprise Deployments52.4 Configuring BriaSetting up AccountsRead this section if your system administrator advises y

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