Counterpath Bria 3.1 for Windows User Guide - Retail Deploymen Manuale Utente

Bria 3 for Windows User GuideRetail Deployments

CounterPath Corporation62.4 Configuring BriaSetting up AccountsAfter obtaining SIP, SIMPLE, and (if applicable) XMPP account information from your VoI

CounterPath Corporation96E Other Ways to Run Bria E.1 From a HyperlinkYou can attach a hyperlink to a phone number or softphone address that, when cli

Bria 3 for Windows User Guide – Retail Deployments97F GlossaryAEC Acoustic echo cancellation. Processing of the audio or video signal to reduce the ec

CounterPath Corporation98RFC Request for Comment. A document that describes an aspect of an internet technology. An RFC may be a proposed, draft or fu

Bria 3 for Windows User Guide – Retail Deployments7Setting up for VoicemailYour VoIP service provider may offer voicemail. If it does, then you can se

CounterPath Corporation8Setting up a Contact ListTypically, you will want to create contacts in order to easily make phone calls, send IMs and transfe

Bria 3 for Windows User Guide – Retail Deployments9Verifying your SetupView the contact list: some or all your contacts should have a presence icon be

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113 Making Phone Calls3.1 Starting and Quitting BriaIf Bria is not already running, start it as you would any other program: Use the Windows Start men

CounterPath Corporation12The Bria MenuBria. •Accounts. These settings control how Bria interacts with your VoIP service provider, and are set individu

Bria 3 for Windows User Guide – Retail Deployments133.3 Placing a CallYou can contact someone using a traditional phone number (if supported by your V

CounterPath Corporation14Call entry fieldClick to place the callAuto complete suggestions

Bria 3 for Windows User Guide – Retail Deployments15Selecting the Account to UseThis information applies only if you have more than one SIP account se

CounterPath Corporation2CounterPath CorporationSuite 300, One Bentall Centre505 Burrard Street, Box 95Vancouver, BC V7X 1M3Tel: 604.320.3344sales@coun

CounterPath Corporation16Hiding your IdentityYou can hide your identity on a call, so that the other person will not see your name or number on their

Bria 3 for Windows User Guide – Retail Deployments173.4 Handling Incoming CallsBria must be running to answer incoming calls. (If Bria is not running,

CounterPath Corporation18Auto AnswerYou can set Bria to automatically answer all incoming calls. To turn auto answer off and on, in the Call panel cli

Bria 3 for Windows User Guide – Retail Deployments193.5 Handling an Established CallWhile the call is in progress you can:• Control the audio: use the

CounterPath Corporation203.6 Transfering a CallBasic (Unattended) Transfer – Transfer this CallYou can transfer a call to any number without first spe

Bria 3 for Windows User Guide – Retail Deployments21Attended Transfer – Call then TransferYou can first speak to the target (the person you are transf

CounterPath Corporation223.7 Handling Video CallsPlacing a Video CallYou can start a call with video. See the table. How From the... DescriptionKeying

Bria 3 for Windows User Guide – Retail Deployments23Adding VideoIf you have a camera, you can click Start Video ( ) in the call panel. When you add vi

CounterPath Corporation243.8 Conference CallsStarting a Conference CallFrom the DashboardFrom an Existing Call • Enter the number or address by typing

Bria 3 for Windows User Guide – Retail Deployments25Managing the Conference Adding More ParticipantsYou can add more participants to an existing confe

iContentsIntroduction...

CounterPath Corporation26Video Conference Calls Including Video in a ConferenceWhen you start a conference from established calls, video is included i

Bria 3 for Windows User Guide – Retail Deployments273.9 VoicemailIf your service includes voicemail and you have set up voicemail options (page 55), t

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Bria 3 for Windows User Guide – Retail Deployments294 Other Bria Features4.1 Instant MessagingSending an IM1. You can send an IM to a contact who has

CounterPath Corporation30Conference IM – Group ChatGroup chat allows you to exchange instant messages with a group of people in the same session. All

Bria 3 for Windows User Guide – Retail Deployments31Viewing the IM ArchiveYou can view your recent IM activity for any contact or group chat session.O

CounterPath Corporation324.2 Sending and Receiving FilesSending FilesIf you have an XMPP account, you can send files to another contact who has a Jabb

335 The Contacts TabThe Contacts tab displays your contacts and lets you specify multiple contact methods for them, including:• Softphone address • Ho

CounterPath Corporation345.1 Populating the Contact ListAt any time, but particularly when you first deploy Bria, you may want to populate the contact

Bria for Windows User Guide – Retail Deployments35• pres_subscription. Complete this column in one of these ways:• If you only want to share presence

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CounterPath Corporation365.2 Managing Contacts and GroupsThe following information does not apply if you are using your Microsoft® Outlook® address bo

Bria for Windows User Guide – Retail Deployments37Sharing Online StatusOnline status information is handled by the account specified in the Accounts S

CounterPath Corporation385.3 Managing Contacts when Using OutlookThe following information applies only if you have set up your Microsoft® Outlook® ad

Bria for Windows User Guide – Retail Deployments395.4 Using ContactsPhone or IM the person • Double-click the contact to start a phone call or IM to t

CounterPath Corporation405.5 Sharing Online StatusYou can publish your online status to contacts who have softphone address, and you can set up Bria t

Bria for Windows User Guide – Retail Deployments41Sharing Online StatusWatching Others’ StatusTo watch a contact’s status, that contact must be tagged

CounterPath Corporation42• If you set up a privacy rule before this person has a chance to contact you, then you will never see this request. Bria wil

Bria for Windows User Guide – Retail Deployments43Setting your Online StatusChanging your StatusClick the down arrow beside the online status indicato

CounterPath Corporation44Adding Contacts to the Alert List (Buddy Pounces)You can add a contact to the Alert List in order to request to be notified w

Bria for Windows User Guide – Retail Deployments455.6 PrivacyYou can control how contacts and other people can contact you by phone or IM, and you can

11 IntroductionRead this manual if you who are deploying Bria without the help of a system administrator. If you are working in an enterprise that has

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Bria for Windows User Guide – Retail Deployments476 Using Other Resources6.1 History TabManaging the Lists of CallsYou can right-click on an entry in

CounterPath Corporation486.2 Favorites TabYou can create favorites from your contact list. They will be displayed in both the contact list and in the

497 Configuring BriaYou can configure Bria in several ways:• Configure global behavior. See “Configuring Preferences” on page 64.• Configure the behav

CounterPath Corporation50Accounts List with Multiple AccountsYou can:• Add or remove an account. (You can only add one XMPP account; you can add multi

Bria 3 for Windows User Guide – Retail Deployments51Setting the IM/Presence AccountIf you have more than one SIP account, set up for IM and presence a

CounterPath Corporation52XMPP AccountTable 1: XMPP Account Properties – AccountField DescriptionAccount name If desired, change the account name to so

Bria 3 for Windows User Guide – Retail Deployments53SIP Account Properties – AccountTable 2: SIP Account Properties – AccountField DescriptionAccount

CounterPath Corporation54Domain ProxyRegister with domain and receive callsCheck this box if you want to register with your VoIP service provider, so

Bria 3 for Windows User Guide – Retail Deployments55SIP Account Properties – VoicemailThese settings let you set up to interact with your VoIP service

CounterPath Corporation2• Support for the following video codecs:H.263, H.263+ 1998, H.264.• Automatic selection of the best codec based on the other

CounterPath Corporation56Number for sending calls to voicemail Complete only if your VoIP service includes voicemail. Optional, but you must complete

Bria 3 for Windows User Guide – Retail Deployments57SIP Account Properties – TopologyTable 4: SIP Account Properties – TopologyField DescriptionFirewa

CounterPath Corporation58SIP Account Properties – PresencePresence allows other softphone users to see your online status, and also allows you to see

Bria 3 for Windows User Guide – Retail Deployments59SIP Account Properties – StorageThese settings let you set up a remote storage system for the budd

CounterPath Corporation60SIP Account Properties – TransportYou can set up Bria for the type of security (encryption) you want for incoming and outgoin

Bria 3 for Windows User Guide – Retail Deployments61Setting up for Security within BriaThe options for media encryption are described in the following

CounterPath Corporation62SIP Account Properties – AdvancedTable 9: SIP Account Properties – AdvancedField DescriptionRegister SettingsReregister every

Bria 3 for Windows User Guide – Retail Deployments63TimersEnable session timersDefault session timeA session timer is a mechanism to detect whether a

CounterPath Corporation647.2 Configuring PreferencesChoose Softphone > Preferences. The Preferences window appears. The Preferences panels let you

Bria 3 for Windows User Guide – Retail Deployments65Preferences – Alerts & SoundsThe tabs on this panel let you control the Call Alerts box and le

32 Installation and Setup2.1 Getting ReadySIP Account InformationAfter choosing a VoIP service provider, you will need the following information:• Use

CounterPath Corporation66Preferences – PrivacyYou can control how contacts and other people can contact you by phone or IM, and you can control whethe

Bria 3 for Windows User Guide – Retail Deployments67Preferences – DevicesBria automatically detects devices at each startup, and selects the most appr

CounterPath Corporation68Speakerphone ModeSpeaker Change this field only if you want to override the devices that Bria automatically selected.Make th

Bria 3 for Windows User Guide – Retail Deployments69HID Devices: USB Device Button SetupYou can assign functions to a HID-compliant device. For exampl

CounterPath Corporation70Preferences – Shortcut KeysYou can enable shortcut keys to several functions. Customizing the Shortcut Key CombinationsYou ca

Bria 3 for Windows User Guide – Retail Deployments71Preferences – NetworkTable 11: Preferences – NetworkField DescriptionNetwork Connection Speed Sele

CounterPath Corporation72Preferences – Audio CodecsThis panel shows all the codecs that are included in the retail version of Bria. You can enable or

Bria 3 for Windows User Guide – Retail Deployments73Supported CodecsCodec Narrowband Wideband Royalty-bearing Included in BriaAMR Wideband (G.722.2) 3

CounterPath Corporation74Preferences – Video CodecsVideo codecs describe the format by which video streams are compressed for transmission over networ

Bria 3 for Windows User Guide – Retail Deployments75Preferences – Quality of ServiceThe Quality of Service panel lets you request a specific transport

CounterPath Corporation4Multimedia Device RequirementsBria requires both speakers and a microphone to make calls. Any of the following configurations

CounterPath Corporation76Preferences – Media QualityVideo QualityEnable this option Check or uncheck to flip the video image.Resolution – Limit availa

Bria 3 for Windows User Guide – Retail Deployments77Preferences – DirectoryTypically, directories are used only in enterprises and are set up by the s

CounterPath Corporation78Preferences – Call AutomationThese settings let you configure how you want auto answer to handle incoming calls, when Auto An

Bria 3 for Windows User Guide – Retail Deployments79Preferences – Contact StorageFields when “Local” Is Selected

CounterPath Corporation80Fields when “Outlook Personal Contacts” Is SelectedThese settings let you set up a remote storage system for your contact lis

Bria 3 for Windows User Guide – Retail Deployments81XCAP Settings Username and password The user name and password to log into the storage server.Root

CounterPath Corporation82Preferences – AdvancedTable 13: Preferences – AdvancedField DescriptionDTMF You may need to change the DTMF configuration if

83A TroubleshootingChoose Help > Troubleshooting to display the Troubleshooting window. Testing Audio and Video DevicesYou can verify that your mic

CounterPath Corporation84Testing the Network ConnectionYou can verify that you are successfully connected to the network.

Bria 3 for Windows User Guide – Retail Deployments85Testing Audio QualityWhile you are on a phone call, you can test the quality of the audio. Note th

Bria 3 for Windows User Guide – Retail Deployments52.3 Starting BriaFirst-time StartupIf Bria is not already running, start it as you would any other

CounterPath Corporation86DiagnosticsOnly use this panel if instructed to do so by your support representative at your VoIP service provider.To start l

Bria 3 for Windows User Guide – Retail Deployments87B Application Hot KeysFunction Keyboard ShortcutDecline an incoming call Ctrl - DRedial the last d

CounterPath Corporation88C Dial PlanWhen a call attempt is made, the call input (what you type, select or drag onto the call entry field) is processed

Bria 3 for Windows User Guide – Retail Deployments89C.1 Dial Plan SyntaxIn Bria, the dial plan establishes the expected patterns of characters for a t

CounterPath Corporation90PatternValid ContentThe content for a pattern follows the digit map rules of RFC 2705, supplemented by the rules for regular

Bria 3 for Windows User Guide – Retail Deployments91Transformation KeywordsOrder of TransformationsThese transformations are always performed in the f

CounterPath Corporation92Pending match • The pattern has no . (dot) but does have the T timer. There is a perfect match.• The pattern has a . (dot) an

Bria 3 for Windows User Guide – Retail Deployments93C.3 ExamplesExample 1\a\a.T|xxxxxxx.T;match=2;pre="9"This simple example shows how to di

CounterPath Corporation94• Handling of the account prefix (#1), if you are upgrading from Bria 1.1 and are accustomed to entering the account number.

Bria 3 for Windows User Guide – Retail Deployments95D Contact List HeadingsFollowing is a list of all the headings that are used in the Bria contact l