Counterpath Bria 3.2 for Windows User Guide - Retail Deploymen Manuale Utente

Bria 3 for Windows User GuideRetail Deployments

CounterPath Corporation62.4 Configuring BriaSetting up AccountsAfter obtaining SIP account information from your VoIP service provider, you can set up

CounterPath Corporation96E Contact List HeadingsFollowing is a list of all the headings that are used in the Bria contact list. This list can be usefu

Bria 3 for Windows User Guide – Retail Deployments97F Other Ways to Run Bria F.1 From a HyperlinkYou can attach a hyperlink to a phone number or softp

CounterPath Corporation98G GlossaryBroadband Broad or wide bandwidth. In data transmission, the wider the band, the more data it is possible to transm

Bria 3 for Windows User Guide – Retail Deployments7Populating your Contact ListTypically, you will want to create contacts in order to easily make pho

CounterPath Corporation82.5 TroubleshootingBria includes these tools for helping you troubleshoot problems:• You can verify that your microphone, spea

93 Making Phone Calls3.1 Starting and Quitting BriaIf Bria is not already running, start it as you would any other program: Use the Windows Start menu

CounterPath Corporation10The Bria MenuBria. • Accounts. These settings control how Bria interacts with your VoIP service provider and are set individu

Bria 3 for Windows User Guide – Retail Deployments113.3 Placing a CallPlace the call as described in the table below. The outgoing call opens in its o

CounterPath Corporation12Dealing with an Auto AttendantIf you know that your call will be answered by an auto attendant and you know what menu items y

Bria 3 for Windows User Guide – Retail Deployments13Selecting the Account to UseThis information applies only if you have more than one SIP account se

CounterPath Corporation14Hiding your Identity (Anonymous Calling)You can hide your identity on a call, so that the other person will not see your name

Bria 3 for Windows User Guide – Retail Deployments153.4 Handling Incoming CallsBria must be running to answer incoming calls. It can be running in the

CounterPath Corporation2CounterPath CorporationSuite 300, One Bentall Centre505 Burrard Street, Box 95Vancouver, BC V7X 1M3Tel: 604.320.3344sales@coun

CounterPath Corporation163.5 Handling an Established CallEnding a CallClick the red End call button on the Call panel (the call can be active or on ho

Bria 3 for Windows User Guide – Retail Deployments173.6 Transfering a CallBasic (Unattended) Transfer – Transfer this CallClick the Transfer buttonThe

CounterPath Corporation18Attended Transfer – Call then TransferYou can first speak to the target (the person you are transfering the call to), then cl

Bria 3 for Windows User Guide – Retail Deployments193.7 Handling Video CallsPlacing a Video CallCalls made with Bria will work without a video camera,

CounterPath Corporation20Adding VideoIf you have a camera, you can add video to a call that started as an audio call.Click Start Video ( ) in the call

Bria 3 for Windows User Guide – Retail Deployments213.8 Conference CallsStarting a Conference CallFrom the DashboardFrom an Existing Call • Enter the

CounterPath Corporation22Managing the Conference Adding More ParticipantsYou can add more participants to an existing conference in any of these ways:

Bria 3 for Windows User Guide – Retail Deployments23Video Conference CallsCalls made with Bria will work without a video camera, but a video camera is

CounterPath Corporation243.9 VoicemailIf your service includes voicemail and you have set up voicemail options (page 55), then when you have voicemail

Bria 3 for Windows User Guide – Retail Deployments253.11 Viewing Your WorkgroupThe workgroup gives you a detailed view of phone-related activity for a

iContentsIntroduction...

CounterPath Corporation26Receiving a Request to JoinAnother member of your workgroup may request to join one of your phone calls. The request appears

Bria 3 for Windows User Guide – Retail Deployments274 Other Bria Features4.1 Instant MessagingSending an IM1. You can send an IM to a contact who has

CounterPath Corporation28Receiving an IMWhen an IM is received, either the IM window or a Call Alert pops up. (To control which window appears, choose

Bria 3 for Windows User Guide – Retail Deployments294.3 Group Chat (Conference IM)Group chat allows you to exchange instant messages with a group of p

CounterPath Corporation30Rejoining a Group ChatIf you leave a group chat, you will be able to rejoin it so long as the session is still active (at lea

Bria 3 for Windows User Guide – Retail Deployments314.4 Chat RoomsTypically, chat rooms are used only in enterprises and are set up by the system admi

CounterPath Corporation324.6 Sending and Receiving FilesSending FilesIf you have an XMPP account, you can send files to another contact who has a Jabb

335 The Contacts TabThe Contacts tab displays your contacts. Each contact is shown with presence information and icons for single-click phoning and IM

CounterPath Corporation345.1 Populating the Contact ListAt any time, but particularly when you first deploy Bria, you may want to populate the contact

Bria for Windows User Guide – Retail Deployments35Exporting ContactsYou can export a contact list to a CSV, vCard or PST file.1. From the main menu ch

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CounterPath Corporation365.2 Managing Contacts and GroupsAdding a ContactClick , or right-click a group and choose Add Contact to Group. The Contact

Bria for Windows User Guide – Retail Deployments37Example – Contact with a Softphone NumberThis example shows how to add a contact when your VoIP serv

CounterPath Corporation38Example – Contact with an XMPP Address This example shows how to add a contact who has an XMPP address (for example, a Gmail

Bria for Windows User Guide – Retail Deployments39Adding a Contact Using an Existing AddressYou can add a contact by capturing existing information: •

CounterPath Corporation405.3 Using ContactsDouble-click to phone or IM (depending on how double-clicking is configured in Preferences > Application

Bria for Windows User Guide – Retail Deployments415.4 Sharing Online StatusYou can publish your online status to contacts who have softphone address,

CounterPath Corporation42Sharing Online StatusWatching Others’ StatusTo watch a contact’s status, that contact must be tagged for presence:• If you cr

Bria for Windows User Guide – Retail Deployments43You must respond to the request:Option Button Comment ResultCreate a new contactAllow This option is

CounterPath Corporation44Setting your Online StatusChanging your StatusClick the down arrow beside the online status indicator on Bria, and select the

Bria for Windows User Guide – Retail Deployments45Adding Contacts to the Alert List (Buddy Pounce)You can add a contact to the Alert List in order to

11 IntroductionRead this manual if you who are deploying Bria without the help of a system administrator. (If, on the other hand, you are working in a

CounterPath Corporation465.5 PrivacyYou can control how contacts and other people can contact you by phone or IM, and you can control whether your con

Bria for Windows User Guide – Retail Deployments476 Using Other Resources6.1 History TabManaging the Lists of CallsYou can right-click on an entry in

CounterPath Corporation486.2 Favorites TabTo view the Favorites tab, go to the main menu and choose View > Show Favorites.You can create favorites

497 Configuring Bria7.1 Configuring AccountsAccounts Settings WindowTo work with accounts, choose Softphone > Account Settings from the menu. The A

CounterPath Corporation50Bria contact list. You can then IM these contacts directly from Bria. To create an XMPP account, see page 51.• For informatio

Bria 3 for Windows User Guide – Retail Deployments51XMPP AccountYou create an XMPP account if, for example, you already have an XMPP account independe

CounterPath Corporation52Resource Optional resource, as specified in RFC 3920. For example “/home”. If this setting is blank and the User ID includes

Bria 3 for Windows User Guide – Retail Deployments53SIP Account Properties – AccountTable 2: SIP Account Properties – AccountField DescriptionAccount

CounterPath Corporation54Domain ProxyRegister with domain and receive callsCheck this box if you want to register with your VoIP service provider, so

Bria 3 for Windows User Guide – Retail Deployments55SIP Account Properties – VoicemailThese settings let you set up to interact with your VoIP service

CounterPath Corporation2• Support for the following audio codecs (not all these codecs are included in the retail brands):AMR Wideband (G.722.2), Broa

CounterPath Corporation56Number for sending calls to voicemail Complete only if your VoIP service includes voicemail. Optional, but you must complete

Bria 3 for Windows User Guide – Retail Deployments577SIP Account Properties – TopologyTable 4: SIP Account Properties – TopologyField DescriptionFirew

CounterPath Corporation58SIP Account Properties – PresenceThis tab lets you configure presence and workgroups.PresencePresence allows other softphone

Bria 3 for Windows User Guide – Retail Deployments59Setting up Workgroups in Peer-to-Peer ModeIn this mode, you add people who you want to share with.

CounterPath Corporation60When You Are a Supervisor If you are the supervisor of a workgroup (meaning that you want to monitor others but do not want t

Bria 3 for Windows User Guide – Retail Deployments61SIP Account Properties – StorageTypically, you leave the storage method as Local. However, if your

CounterPath Corporation62SIP Account Properties – TransportEncryptionYou can set up Bria for the type of security (encryption) you want for incoming a

Bria 3 for Windows User Guide – Retail Deployments63Setting up for Security within BriaThe options for media encryption are described in the following

CounterPath Corporation64SIP Account Properties – AdvancedTable 9: SIP Account Properties – AdvancedField DescriptionRegister SettingsReregister every

Bria 3 for Windows User Guide – Retail Deployments65TimersEnable session timersDefault session timeA session timer is a mechanism to detect whether a

32 Installation and Setup2.1 Getting ReadySIP Account InformationAfter choosing a VoIP service provider, you will need the following information:• Use

CounterPath Corporation66Outlook AccountBria automatically creates an Outlook account if it detects Outlook on your computer.You can enable the Outloo

Bria 3 for Windows User Guide – Retail Deployments677.2 Configuring PreferencesChoose Softphone > Preferences. The Preferences window appears. The

CounterPath Corporation68Preferences – Alerts & SoundsThe tabs on this panel let you control the Call Alerts box and lets you assign sounds. Alert

Bria 3 for Windows User Guide – Retail Deployments69Preferences – PrivacyYou can control how contacts and other people can contact you by phone or IM,

CounterPath Corporation70Preferences – DevicesBria automatically detects devices at each startup, and selects the most appropriate device for each pur

Bria 3 for Windows User Guide – Retail Deployments71HID Devices: USB Device Button SetupYou can assign functions to a HID-compliant device. For exampl

CounterPath Corporation72Preferences – Shortcut KeysYou can enable shortcut keys to several functions. Customizing the Shortcut Key CombinationsYou ca

Bria 3 for Windows User Guide – Retail Deployments73Preferences – NetworkTable 12: Preferences – NetworkField DescriptionNetwork Connection Speed Sele

CounterPath Corporation74Preferences – Audio CodecsThis panel shows all the codecs that are included in the retail version of Bria. You can enable or

Bria 3 for Windows User Guide – Retail Deployments75Supported CodecsCodec Narrowband Wideband Royalty-bearing Included in BriaAMR Wideband (G.722.2) 3

CounterPath Corporation4Multimedia Device RequirementsBria requires both speakers and a microphone to make calls. Any of the following configurations

CounterPath Corporation76Preferences – Video CodecsVideo codecs describe the format by which video streams are compressed for transmission over networ

Bria 3 for Windows User Guide – Retail Deployments77Preferences – Quality of ServiceThe Quality of Service panel lets you request a specific transport

CounterPath Corporation78Preferences – Media QualityAudio QualityReduce echos Turning this feature on improves sound quality. This feature is typicall

Bria 3 for Windows User Guide – Retail Deployments79Preferences – DirectoryTypically, directories are used only in enterprises and are set up by the s

CounterPath Corporation80Preferences – Call AutomationThese settings let you configure how you want auto answer to handle incoming calls, when Auto An

Bria 3 for Windows User Guide – Retail Deployments81Preferences – AdvancedTable 13: Preferences – AdvancedField DescriptionDTMF You may need to change

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83A Using Bria Add-in for OutlookYou can install the Bria Add-in for Outlook when installing Bria, assuming that you have Microsoft Outlook™ on your c

CounterPath Corporation84Phoning a Recognized Contact or NumberThe Add-in recognizes content in a selected e-mail or calendar entry that is:• A contac

Bria 3 for Windows User Guide – Retail Deployments85B TroubleshootingChoose Help > Troubleshooting to display the Troubleshooting window. Testing A

Bria 3 for Windows User Guide – Retail Deployments52.3 Starting BriaFirst-time StartupIf Bria is not already running, start it as you would any other

CounterPath Corporation86Testing the Network ConnectionYou can verify that you are successfully connected to the network.

Bria 3 for Windows User Guide – Retail Deployments87Testing Audio QualityWhile you are on a phone call, you can test the quality of the audio. Note th

CounterPath Corporation88DiagnosticsOnly use this panel if instructed to do so by customer support.To start logging Bria activity and send a logging r

Bria 3 for Windows User Guide – Retail Deployments89C Application Hot KeysFunction Keyboard ShortcutDecline an incoming call Ctrl - DRedial the last d

CounterPath Corporation90D Dial PlanWhen a call attempt is made, the call input (what you type, select or drag onto the call entry field) is processed

Bria 3 for Windows User Guide – Retail Deployments91PatternValid ContentThe content for a pattern follows the digit map rules of RFC 2705, supplemente

CounterPath Corporation92Transformation KeywordsOrder of TransformationsThese transformations are always performed in the following order (the order i

Bria 3 for Windows User Guide – Retail Deployments93D.1 How the Input Is ProcessedComparing Input to the Dial Plan PatternsThe input is compared to ea

CounterPath Corporation94D.2 ExamplesExample 1\a\a.T|xxxxxxx.T;match=2;pre="9"This simple example shows how to differentiate between a PSTN

Bria 3 for Windows User Guide – Retail Deployments95• Handling of the account prefix (#1), if you are upgrading from Bria 1.1 and are accustomed to en