Counterpath Bria 4 Windows User Guide - Retail Deployments Manuale Utente Scaricare il pdf (Pagina 103)

Diagnostics

If you have contacted CounterPath Customer Support in order to troubleshoot a problem, you may be asked to

generate a diagnostic log and send it to CounterPath.

Click

Select the problem you

are experiencing

Click to start logging

Click to close.

Perform the actions you

want to capture

When done, click Advanced Logging

again.

Click

Click to stop

logging

Then click to

send a log file.

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Bria 4 for Windows User Guide 1
Retail Deployments 1
Contents 3
1 Introduction 5
2 Installation and Setup 7
Subsequent Startups 8
2.3 Configuring Bria 9
Populating your Contact List 10
2.4 Troubleshooting 11
2.5 Checking for Bria Updates 11
2.6 Managing Bria Licenses 11
7. Click Done 12
3 Making Phone Calls 13
The Bria Menu 14
3.3 Placing a Call 15
6045551212PPP44; 16
6045551212PPPPPP1PP3PP2; 16
6045551212XXX44; 16
Letters to Numbers 17
Placing another Call 18
3.4 Handling Incoming Calls 19
Auto Answer 20
Disabling Call Waiting 20
Add as Contact 21
Place another call 21
Encryption 22
Ending a Call 22
3.6 Transfering a Call 23
3.7 Handling Video Calls 25
Pausing and Resuming Video 26
3.8 Conference Calls 27
From an Existing Call 28
Managing the Conference 29
Video Conference Calls 30
3.9 Voicemail 31
3.10 Forwarding Calls 31
3.11 Viewing Your Workgroup 32
Receiving a Request to Join 33
4 Other Bria Features 35
Receiving an IM 36
4.2 Sending a Broadcast IM 37
Starting a Group Chat 38
Managing a Group Chat 39
Leaving a Group Chat 39
4.4 Chat Rooms 40
4.5 Viewing Messages 41
Sending Files 42
Receiving Files 42
4.7 Sharing your Screen 43
4. Restart Bria 44
Inviting Participants 45
Inviting by Sending an Email 46
Combining Methods 48
Starting a Session 49
Managing a Session 50
Generating a New Session ID 51
Receiving an Invitation 52
5 The Contacts Tab 53
Exporting Contacts 55
Adding a Contact 57
Field Description 58
Modifying the Contact List 60
5.3 Using Contacts 61
5.4 Sharing Online Status 62
Sharing Online Status 63
Setting your Online Status 65
5.5 Privacy 68
6 Using Other Resources 69
6.2 Favorites Tab 70
7 Configuring Bria 71
XMPP Account 73
Presence 80
When You Are a Supervisor 82
INVITEs that are for 85
Outlook Account 88
7.2 Configuring Preferences 90
Preferences – Privacy 92
Preferences – Devices 93
Preferences – Shortcut Keys 95
Preferences – Audio Codecs 96
Preferences – Video Codecs 97
Preferences – Directory 98
Preferences – Calls 99
CounterPath Corporation 100
A Troubleshooting 101
Testing Audio Quality 102
Diagnostics 103
B Application Hot Keys 104
C Dial Plan 105
Valid Content 106
Transformation Keywords 107
Order of Transformations 107
Results of the Comparison 108
C.2 Examples 109
D Contact List Headings 111
E Other Ways to Run Bria 112
E.2 From the Command Line 113
F Glossary 114

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Counterpath Bria 4 Windows User Guide - Retail Deployments Manuale Utente Pagina 103

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