Counterpath Bria Professional 2.3 User Guide Manuale Utente Pagina 1

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Bria Professional 2.3 for Windows User Guide73 Using Bria Professional3.1 Starting Bria ProfessionalIf Bria Professional is not already running, start

CounterPath Corporation83.3 The Onscreen Softphone The Bria Professional MenuFile• My Profile. See page 47.• Preferences. These settings control the w

Bria Professional 2.3 for Windows User Guide9ContactsLets you work with contacts. Everything in this menu except for import and export can also be per

CounterPath Corporation10Showing and Hiding Parts of the SoftphoneYou can still receive calls when Bria Professional is hidden or minimized. If you ex

Bria Professional 2.3 for Windows User Guide113.4 Placing a CallYou can contact someone using:• A softphone address (for example, [email protected]

CounterPath Corporation12How From the... DescriptionKeying Dialpad or computer keyboard1. If another call is currently in progress, click on the Cal

Bria Professional 2.3 for Windows User Guide13Placing another CallTo place a new call (without hanging up on the current call), click the Start anothe

CounterPath Corporation14• If there is no match on any dial plans or if no dial plans are defined, then the default account is used. The default accou

Bria Professional 2.3 for Windows User Guide153.5 Handling an Incoming CallBria Professional must be running to answer incoming calls. (If Bria Profes

CounterPath CorporationCounterPath CorporationSuite 300, One Bentall Centre505 Burrard Street, Box 95Vancouver, BC V7X 1M3Tel: 604.320.3344sales@count

CounterPath Corporation163.6 Handling an Established CallWhile the call is in progress you can:• Control the audio: use the speakerphone, mute the cal

Bria Professional 2.3 for Windows User Guide173.7 Transfering a CallQuick TransferYou can set up a list of phone numbers that calls can be transferred

CounterPath Corporation18Attended Transfer – Call then TransferYou can first speak to the target (the person you are transfering the call to), then cl

Bria Professional 2.3 for Windows User Guide193.8 VideoAdding VideoEither you or the other party can add video at any time.To add video, open the Vide

CounterPath Corporation203.9 VoicemailIf your service includes voicemail, then when you have voicemail messages, the word “new” appears beside the voi

Bria Professional 2.3 for Windows User Guide213.10 Conference CallsStarting a Conference CallYou can create a conference call starting from one existi

CounterPath Corporation22Managing the ConferenceAdding More ParticipantsYou can add more participants to an existing conference in any of these ways:•

Bria Professional 2.3 for Windows User Guide23Suspending the ConferenceTo suspend the conference, click the Hold button. Audio ControlsAdjusting Volum

CounterPath Corporation24The conference host, serves as the “funnel” for other video. Whatever the conference host is receiving will automatically be

Bria Professional 2.3 for Windows User Guide253.11 Instant MessagingInstant messages are made using softphone address. Therefore, you can send or rece

iContentsIntroduction...

CounterPath Corporation26Receiving an IMWhen an IM is received, either the IM window or a Call Alert pops up. (To control which window appears, see se

Bria Professional 2.3 for Windows User Guide27Sending a Broadcast IMYou can send an IM to several people at one time. A broadcast IM is not a conferen

CounterPath Corporation283.12 Sending and Receiving FilesSending FilesIf your system administrator has set up your service for file transfer, you can

Bria Professional 2.3 for Windows User Guide29Receiving a File Independently of an IMAnother person may send you files outside of an IM. The following

CounterPath Corporation303.13 EmailYou can send an email to one or more contacts, or to all the contacts in a group.Select the contact, contacts or gr

Bria Professional 2.3 for Windows User Guide314 The Address BookThe Address Book panel, which is divided into tabs, provides access to the following:

CounterPath Corporation32Setting up ContactsAdding a ContactClick , or right-click a group and choose Add Contact to Group. The Contact Profile dialo

Bria Professional 2.3 for Windows User Guide33Contact Profile — Advanced DialogThis dialog lets you fine tune the presence sharing information for thi

CounterPath Corporation34• Create a new contact: Click Create. Change the display name, contact method, and group if desired. Click OK.• Update an exi

Bria Professional 2.3 for Windows User Guide35•given_name• surname• postal_address.For a complete list of headings, see “Contact List Headings” on pag

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CounterPath Corporation36Adding, Deleting or Renaming GroupsSelect any group, right-click, and choose the appropriate menu item.You can only delete an

Bria Professional 2.3 for Windows User Guide374.2 History TabManaging the Lists of CallsYou can right-click on an entry in a list to:• Delete the call

CounterPath Corporation384.3 AvailabilityAvailability refers to the ability to see whether a person is available or not: online, on phone, busy, and s

Bria Professional 2.3 for Windows User Guide39Sharing AvailabilityWatching Others’ Availability When you create a contact by entering details in the C

CounterPath Corporation40• If you do not yet have a privacy rule set up for this person or for their domain, this request appears to you as a Presence

Bria Professional 2.3 for Windows User Guide41Setting your AvailabilityChanging your AvailabilityClick the down arrow beside the availability indicato

CounterPath Corporation42Do not disturb You have set your availability to this status. Bria Professional will never automatically switch you out of th

Bria Professional 2.3 for Windows User Guide434.4 PrivacyYou can control how contacts and other people can contact you by phone or IM, and you can con

CounterPath Corporation44On an Incoming IMTo block who sends an IM, choose Options > Block this Person on the Instant Message window. Then close th

Bria Professional 2.3 for Windows User Guide454.5 LDAP Directory TabThe Directory tab appears only if you have set up to use LDAP, as described on pag

Bria Professional 2.3 for Windows User Guide11 IntroductionBria Professional is CounterPath’s softphone designed specifically for business and enterpr

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Bria Professional 2.3 for Windows User Guide475 Configuring Bria ProfessionalYou can configure Bria Professional in several ways:• Set up your persona

CounterPath Corporation485.2 Configuring PreferencesChoose File > Preferences. The Preferences window appears. The Preferences panels let you cont

Bria Professional 2.3 for Windows User Guide49Preferences – Alerts & SoundsThis panel lets you control the Call Alerts box and lets you assign sou

CounterPath Corporation50Preferences – PrivacyYou can control how contacts and other people can contact you by phone or IM, and you can control whethe

Bria Professional 2.3 for Windows User Guide51Preferences – Quick TransferThis panel lets you set up a list of phone numbers that calls can be transfe

CounterPath Corporation52Preferences – DevicesBria Professional automatically detects devices at each startup, and selects the most appropriate device

Bria Professional 2.3 for Windows User Guide53Field DescriptionHeadset ModeSpeaker Microphone Change these fields only if you want to override the dev

CounterPath Corporation54Preferences – NetworkField DescriptionNetwork Connection Speed Select the type of network connection for your computer.The sl

Bria Professional 2.3 for Windows User Guide55Preferences – Audio CodecsChange the settings on this tab only if advised to do so by your system admini

CounterPath Corporation2• Automatic selection of the best codec based on the other party’s capability, the available bandwidth, and network conditions

CounterPath Corporation56Preferences – DiagnosticsThis panel lets you enable logging to files. Logging uses computer resources, so you should only ena

Bria Professional 2.3 for Windows User Guide57Preferences – AdvancedField DescriptionReduce echoes Turning this feature on improves sound quality. Thi

CounterPath Corporation585.3 Configuring AccountsAccounts Settings WindowIn general, you will work with the Account Settings window only when advised

Bria Professional 2.3 for Windows User Guide59A Application Hot KeysFunction Keyboard ShortcutAnswer EnterExit Ctrl-QHang up EscHold PeriodMute Spaceb

CounterPath Corporation60B Contact List HeadingsFollowing is a list of all the headings that are used in the Bria Professional contact list. This list

Bria Professional 2.3 for Windows User Guide61C Location of FilesSystem files get copied to the installation directory specified when installing Bria

CounterPath Corporation62D Other Ways to Run Bria Professional D.1 From a HyperlinkYou can attach a hyperlink to a phone number or softphone address t

Bria Professional 2.3 for Windows User Guide63E GlossaryAEC Acoustic echo cancellation. Processing of the audio or video signal to reduce the echo eff

CounterPath Corporation64RFC Request for Comment. A document that describes an aspect of an internet technology. An RFC may be a proposed, draft or fu

Bria Professional 2.3 for Windows User Guide32 Installation and Setup2.1 Getting ReadyMultimedia Device RequirementsBria Professional requires both sp

CounterPath Corporation42.2 Starting Bria ProfessionalIf Bria Professional is not already running, start it as you would any other program: Use the Wi

Bria Professional 2.3 for Windows User Guide52.4 Setting up a Contact ListTypically, you will want to create contacts in order to easily make phone ca