Counterpath eyeBeam 1.5 User Guide for Mac Manuale Utente

eyeBeam 1.5 for MacUser Guide

CounterPath eyeBeam 1.5 for Mac73.2 Starting eyeBeam1. Start eyeBeam as you would any other program: .Open the eyeBeam folder and double-click the eye

CounterPath eyeBeam 1.5 for Mac83.3 Placing a CallYou can contact someone using:• The SIP address ([email protected])• A traditonal phone number, if

CounterPath eyeBeam 1.5 for Mac93.4 Answering a CalleyeBeam must be running to answer incoming calls. (If eyeBeam is not running, incoming calls may b

CounterPath eyeBeam 1.5 for Mac103.5 Handling a CallWhile the Call Is in ProgressGet Information on CallsHover over any line that is in use to see the

CounterPath eyeBeam 1.5 for Mac11Attended (Supervised) Call TransferTo first inform the third party that a transferred call is coming their way:1. Sel

CounterPath eyeBeam 1.5 for Mac12FlashThe Flash button on eyeBeam works the same way as Flash or Link works on a traditional telephone. Click Flash on

CounterPath eyeBeam 1.5 for Mac133.6 Conference CallsThere are three ways to set up a conference call:• “Manual Setup: AA Off and AC Off”, below• “AA

CounterPath eyeBeam 1.5 for Mac14Removing all PartiesIf the conference call is in progress (not on hold), you can hang up on all parties and end the c

CounterPath eyeBeam 1.5 for Mac15If you have not yet set up for recording, do so before recording: Click near the top of the phone and select Option

CounterPath eyeBeam 1.5 for Mac164 Managing Calls and Contacts4.1 Calls & Contacts DrawerTo display the eyeBeam Calls & Contacts drawer, click

CounterPath eyeBeam 1.5 for MacCounterPath Solutions, Inc.Suite 300, Bentall One Centre505 Burrard Street Box 95Vancouver BC V7X 1M3Tel: 1.604.320.334

CounterPath eyeBeam 1.5 for Mac174.2 Contacts TabThe Contacts tab displays your contacts and lets you specify multiple contact methods for them, inclu

CounterPath eyeBeam 1.5 for Mac18Using ContactsManaging ContactsAdding, Deleting or Renaming GroupsClick the Contacts menu and choose Manage Groups.Th

CounterPath eyeBeam 1.5 for Mac19Contact Properties Dialog Box1. Enter the desired information on the two tabs.2. When you click OK, the contact is ad

CounterPath eyeBeam 1.5 for Mac20Importing ContactsYou can import a contacts list from:• A comma-separated file. Use this method to import from a Micr

CounterPath eyeBeam 1.5 for Mac214.3 Calls Tab There are three lists that show calls you have made and received: • Missed Calls: incoming calls that y

CounterPath eyeBeam 1.5 for Mac22You can select a list and click Calls in order to:• Delete all entries from the list.You can right-click on an entry

CounterPath eyeBeam 1.5 for Mac234.4 AvailabilityAvailability refers to the ability to see whether a person is available or not: online, on phone, bus

CounterPath eyeBeam 1.5 for Mac24The following chart illustrates how the sharing of availability occurs.Receiving a New Contact RequestYour eyeBeam re

CounterPath eyeBeam 1.5 for Mac25Respond to the request:Changing Availability Permissions• If you no longer want another person to be able to see your

CounterPath eyeBeam 1.5 for Mac26Setting your AvailabilityChanging your AvailabilityClick the down arrow beside the availability indicator, and select

CounterPath eyeBeam 1.5 for Mac1ContentsIntroduction...

CounterPath eyeBeam 1.5 for Mac274.5 Privacy RulesYou can allow or ban another person from contacting you. There are separate rules for incoming phone

CounterPath eyeBeam 1.5 for Mac28 Changing SettingsTo change the settings for an existing name, click in the cell you want to change; the value change

CounterPath eyeBeam 1.5 for Mac295 Instant Messaging (IM)Sending and Receiving an IMTo display the IM window, right-click any entry in the Calls &

CounterPath eyeBeam 1.5 for Mac306 The eyeBeam MenuAccess the eyeBeam menu by clicking at the top of the phone. The menu items are:• Options. Option

CounterPath eyeBeam 1.5 for Mac316.1 OptionsOptions – General – ApplicationTable 3: Options – General – ApplicationField DescriptionConfirm before clo

CounterPath eyeBeam 1.5 for Mac32Options – General – Alerts and SoundsMac RN XLOn this page you can:• Work with ringtones. You can import a ringtone (

CounterPath eyeBeam 1.5 for Mac33Options – General – AvailabilityThis screen lets you add indicators to the standard Availability indicators built int

CounterPath eyeBeam 1.5 for Mac34Options – General – Devices This panel lets you specify the devices you are using and then enable features for those

CounterPath eyeBeam 1.5 for Mac35SpeakerphoneSpeaker device Change this field only if you want to override the devices that eyeBeam automatically sele

CounterPath eyeBeam 1.5 for Mac36Options – Advanced – Audio CodecsThis pane shows all the codecs that are included in the retail version of eyeBeam. Y

CounterPath eyeBeam 1.5 for Mac11 Introduction1.1 What is eyeBeam?CounterPath’s next generation telephony client, eyeBeam 1.5 lets you integrate your

CounterPath eyeBeam 1.5 for Mac37Supported CodecseyeBeam supports a wide range of codecs. See the table.Table 5: Audio Codecs Supported in eyeBeamCode

CounterPath eyeBeam 1.5 for Mac38Options – Advanced – Video CodecsThis pane appears only on versions of eyeBeam that include video functionality.Video

CounterPath eyeBeam 1.5 for Mac39Options – Advanced – NetworkTable 7: Options – Advanced – NetworkField DescriptionNetwork connection speed Complete t

CounterPath eyeBeam 1.5 for Mac40Options – Advanced – Quality of Service The Quality of Service pane lets you request a specific transport service for

CounterPath eyeBeam 1.5 for Mac41Options – Advanced – Diagnostics This screen lets you enable logging to files. Logging uses computer resources, so yo

CounterPath eyeBeam 1.5 for Mac426.2 SIP Account SettingsSIP AccountsTo work with accounts, click at the top of the phone and choose SIP Account Set

CounterPath eyeBeam 1.5 for Mac43Setting the Default AccountWhen multiple accounts are enabled, one account is always the default. You can set any acc

CounterPath eyeBeam 1.5 for Mac44Domain For example, in [email protected], the domain is “domain.com”. Provided by your Vo I P service provider.Dom

CounterPath eyeBeam 1.5 for Mac45Account Properties – Voicemail These settings let you set up eyeBeam to forward calls in several situations.Your serv

CounterPath eyeBeam 1.5 for Mac46Number for sending calls to voicemail Complete only if your VoIP service includes voicemail.This is the number that i

CounterPath eyeBeam 1.5 for Mac22 Installation and Setup2.1 Getting ReadyAfter choosing a VoIP service provider, you will need the following informati

CounterPath eyeBeam 1.5 for Mac47Account Properties – Topology Table 10: Account Properties – TopologyField DescriptionFirewall TraversalIP Address Th

CounterPath eyeBeam 1.5 for Mac48Port Used on Local ComputerManually specify range The appropriate setting depends on your computer setup:• Checked: I

CounterPath eyeBeam 1.5 for Mac49Account Properties – Presence Presence allows other softphone users to see your online availability, and also allows

CounterPath eyeBeam 1.5 for Mac50The icons of the eligible contacts in the Contacts tab on the Calls & Contacts drawer will be color-coded to show

CounterPath eyeBeam 1.5 for Mac51Account Properties – Storage These settings let you set up a storage system for your contact list: either a local one

CounterPath eyeBeam 1.5 for Mac52Use SIP credentials Check this box to use the username and password from your SIP account in order to log into the st

CounterPath eyeBeam 1.5 for Mac53Account Properties – Security You can set up eyeBeam for the type of security (encryption) you want for incoming and

CounterPath eyeBeam 1.5 for Mac54Setting up the root certificate on your computer ensures that the connection to the proxy is TLS secure (the first ho

CounterPath eyeBeam 1.5 for Mac55Account Properties – Advanced sTable 15: Account Properties – AdvancedField DescriptionReregister every The time inte

CounterPath eyeBeam 1.5 for Mac56Max. time This is the maximum wait time between attempts to reregister. Once this maximum is reached, eyeBeam will wa

CounterPath eyeBeam 1.5 for Mac32.2 Installing eyeBeam1. The download file is an internet-enabled disk image. Therefore, most browsers should mount th

CounterPath eyeBeam 1.5 for Mac576.3 Privacy Rules For information on privacy rules, see page 27.

CounterPath eyeBeam 1.5 for Mac586.4 Open Diagnostic Log and FolderFor information on these menu items, see “Options – Advanced – Diagnostics” on page

CounterPath eyeBeam 1.5 for Mac59Appendix A: Application Hot KeysTable 16: Application Hot KeysFunction Keyboard ShortcutSelect Line 1 F1 or Ctrl + 1S

CounterPath eyeBeam 1.5 for Mac60Appendix B: Dialing PlanWhen a call attempt is made, the call input (what you type, select or drag onto the Call disp

CounterPath eyeBeam 1.5 for Mac61“match=” is a literal. “n” identifies the pattern. “transformation=” is replaced by a keyword, see below. “value” is

CounterPath eyeBeam 1.5 for Mac62TimersThere are two timers:• T timer is 4 seconds.• The long timer is 20 seconds.These timers are used in input compa

CounterPath eyeBeam 1.5 for Mac63Results of the ComparisonB.3 ExamplesExample 1\a\a.T|xxxxxxx.T;match=2;pre="9"This simple example shows how

CounterPath eyeBeam 1.5 for Mac64Example 3#1xxxxxxxT|#19xxxxxxx|xxxxxxxT|9xxxxxxx|;match=1;prestrip=2;pre=9;match=2;prestrip=2;match=3;pre=9;This exam

CounterPath eyeBeam 1.5 for Mac65Appendix C: Location of Data FilesData files are saved in the standard location for application data. This location i

CounterPath eyeBeam 1.5 for Mac66Appendix D: GlossaryAEC Acoustic echo cancelation. Processing of the audio or video signal to reduce the echo effect

CounterPath eyeBeam 1.5 for Mac4Setting up Accounts1. Create the account: Click at the top of the phone and choose SIP Account Settings. Click Add.

CounterPath eyeBeam 1.5 for Mac67RFC Request for Comment. A document that describes an aspect of an internet technology. An RFC may be a proposed, dra

CounterPath eyeBeam 1.5 for Mac52.4 Setting up for VoicemailYour VoIP service provider may offer voicemail. If it does, then you can set up some voice

CounterPath eyeBeam 1.5 for Mac63 Using the Softphone3.1 The Onscreen Phone DisplayThe following information and icons may appear on the Call display: