Counterpath Bria Android Edition 1.2 User Guide Manuale Utente Scaricare il pdf (Pagina 50)

CounterPath Corporation

A Troubleshooting

More Information

• You can view Frequently Asked Questions at https://support.counterpath.com/default.asp?W546.

• You can visit the Bria Android Edition forum at forums.counterpath.com > Bria Android Edition.

Using Bria Diagnostics

When you have a problem with Bria, customer support may ask you to turn on diagnostics in order to capture

information.

1. Go to More > Settings > Logging Preferences and turn on Verbose Logging.

2. Reproduce the problem.

3. When done, go to More > Settings > Logging Preferences and tap Send Log. Once the file has been sent,

you will see a Sending Log Success notification; this notification includes a reference number.

4. Send an email to support@counterpath.com with the details of your issue and the reference number.

If sending the file fails, check your Wi-Fi and/or mobile data connectivity.

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Counterpath Bria Android Edition 1.2 User Guide Manuale Utente Pagina 50